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      Linux Technical Support Associate Interview

      Aug 31, 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Canonical in Aug 2021

      Interview

      Process took about two weeks. While the interviewing process was relatively fast-paced (from my understanding), its structure left much to be desired. After reviewing your application, they send you a written submission where you give a bit of background information, such as your experience with computers, Linux, technical support, education, and so on. That makes enough sense and was easy enough to respond to. Then, they have you complete personality and aptitude tests. The former is your typical "I am more this than I am that" kind of deal. We did this kind of thing in high school, nothing wild. However, the aptitude test is like a rapid fire "work as quickly and accurately as possible" situation where you are tasked with completing practically mindless puzzles to prove that you have...aptitude? Aptitude in what, though? Throwing out quick responses to questions that don't require a ton of forethought? I fail to see how that is relevant in a technical position such as this one. What follows next is an informal interview (basically just a conversation) with a current team member. This is to check how much of a cultural fit you are. Again, this makes sense, and there was nothing particularly wrong with it. After that, there is the written technical assessment and the technical interview. The technical assessment covers basic problem solving with hypothetical scenarios that you could encounter in this position. It also tests your general computer and Linux knowledge. Nothing crazy, just takes a bit of time to work through the amount of problems posed. The technical interview is as far as I got. They start with introductions, then a couple technical questions, and then they wrap up the interview with any questions you have. If you struggle with on the spot answers (without the ability to look anything up, a la "You won't have calculators in real life" nonsense), then this is as far as you will probably go: dragged to the very end just to be dropped because anxiety or inexperience got the best of you. It feels like a couple of steps could have been removed or handled differently. They seem to place the most weight on the interview itself, even if you pass every other assessment with flying colors. The overall process wasn't difficult, but intimidating and stressful is an understatement. Never again.

      Interview questions [1]

      Question 1

      General computer background questions, Linux questions, hypothetical client problems, etc.
      Answer question
      3