I got a call from the Assistant Manager (I got bonus points for answering courteously, not being distracted by kids, tv's etc and not having a ringback tone during the interview: I was told this after I was hired). She asked a couple of general questions, was I still interested etc. She then set up a phone interview. I was to call her, this allowed her to tell whether or not I was punctual for the phone interview. she went over my responses to the online application questions and delved further into my responses, clarified my salary expectations and asked general questions about my past positions in the field and informed me of the process should I get a call back for a face to face interview. The face to face interview followed a few days later. It was semi formal (business casual, standard interview questions: how do you handle a customer/donor complaint? past experience in this field? personal strengths? personal weaknesses? what do you see as your biggest challenge with this job and how do you plan to overcome it? Bonus points for being able to tell the interviewer about Biolife as a company and more bonus points if you investigate Baxter, the parent company.) My interviewer used this time to tell me more about the position and the plasma center in general, the job pace, the requirements, the scheduling requirements. Then I was given a walk through of the various areas of the center and a description of the processes that take place in them. My interviewer was clear, kind, and very good about detailing the next steps in the interview/hiring process. She was really good about giving me information about the position and company (though I am not sure if this can be said about those that hire across the board (I only had to entry level hire once ;) A couple of days later I got a phone call with the official offer of the position. That day I went in for my drug test and physical capability/ medical review with the center nurse.