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      Director of Customer Success Interview

      Apr 17, 2023
      Anonymous interview candidate
      Toronto, ON
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at BairesDev (Toronto, ON) in Feb 2023

      Interview

      A single one-liner e-mail would have prevented this review. Do not apply unless you're bored out of your mind and have lots of time to waste. They will take up hours of your time with the application process, but won't respect you enough to follow up with you, should you not get selected. After submitting my resume, I had to submit a 3min video (mainly to showcase my ability to speak English), then had to do a bunch of IQ/personality tests and finally a general 'how to work in the office' quiz. After that, I had an interview with one of their recruiters. It would have been a grand total of 3 interviews, had my application progressed past the first one. The recruiter informed me that they'd be letting me know either way, by the end of the following week. Since there was no communication from them, I reached out to the recruiter that interviewed me, the week after that via e-mail, but they never replied. I reached out again the week after that, without receiving a reply. I waited for 2 more weeks before posting this review. Of note: Their positions are contract, so the benefits/PTO they give you will be bare government-mandated minimum. If you really want to work for these people, make sure to factor that into your salary expectations.

      Interview questions [1]

      Question 1

      The questions were pretty standard. What most likely sunk my application were my salary expectations. The one question that stood out was to describe a situation where I went beyond the standard processes to improve service delivery at a company I worked at.
      Answer question
      3
      avatar
      BairesDev response
      2y
      Thank you for your feedback. We're deeply sorry to hear about your experience and appreciate your feedback. It's our aim to ensure every candidate feels respected and heard. We're eager to understand more about your concerns. Please reach out to us at candidate.feedback@bairesdev.com. Also, our Talent Support Team is available via Live Chat on our Applicants Site (https://applicants.bairesdev.com/) for immediate support.