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      Help Desk Associate Interview

      Mar 12, 2018
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at BTS (New York, NY) in Feb 2018

      Interview

      One phone interview, then two Zoom interviews. Most of the team was in another state. All in all it was a fairly typical interview process. The only complaint I have is that after the third interview, I didn't hear from them for three weeks. Completely ghosted. Finally they responded to an email I sent them.

      Interview questions [1]

      Question 1

      What was a time you dealt with a hostile customer, and how did you handle it.
      Answer question
      1