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      BT Group

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      Customer Service Advisor Interview

      Mar 8, 2016
      Anonymous interview candidate
      Gosforth, North East England, England

      Other Customer Service Advisor interview reviews for BT Group

      Customer Service Advisor Interview

      Jul 2, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Positive experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 1 day. I interviewed at BT Group (Gosforth, North East England, England) in Mar 2016

      Interview

      Applied online had to do a few tests online, next day I got a call for the telephone interview he said I had passed it and if I was able to go in for the face to face interview on the same day. The group interview was easy they talked about who they were then each one of us had to talk about ourself this is where you need to sell yourself, they ask what can you bring to the company why BT and an intersting fact about yourself. Then they talk about BT show us around then we done a group activity called lost at sea. Then they ring or email back in 2-5 hours to let you know if you have passed. Overall the interview was easy they made me feel welcome.

      Interview questions [1]

      Question 1

      What can you bring to the company.
      Answer question
      14

      Application

      I interviewed at BT Group

      Interview

      Foi bem tranquilo, por se tratar de uma vaga trainee eles fizeram uma entrevista em grupo. A minha aplicação foi feita através de uma agência de estudantes, porém o RH da empresa me ligou perguntando se eu gostaria de participar da entrevista. Foi uma entrevista tranquila, como uma conversa, foram feitas perguntas sobre administração do tempo, organização, resiliência

      Interview questions [1]

      Question 1

      Como é o seu gerenciamento de tempo e como você elenca as prioridades?
      Answer question

      Customer Service Advisor Interview

      Aug 5, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. I interviewed at BT Group in Jul 2025

      Interview

      Listen to calls with an experienced advisor on the call floor, listen to the types of calls that come in and watch the information that pops up on the screen.

      Interview questions [1]

      Question 1

      Why did you apply for this role?
      Answer question

      Customer Service Advisor Interview

      Apr 22, 2025
      Anonymous employee
      Calcutta
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 1 week. I interviewed at BT Group (Calcutta) in Mar 2025

      Interview

      BT has a three round virtual interview which consists of HR round, Assessment and Ops round It is generally based on communication skills. They will not judge you on process as you have to go through the training program anyway.

      Interview questions [1]

      Question 1

      Tell me something about yourself
      Answer question
      1