Two phone interviews and one face-to-face interview. Interviewers want to know why you want to work for BJC Healthcare. After the face-to-face interview, I was given the option to listen to the types of calls a customer service representative receives on a typical day. The process was very professional. Allow extra time to arrive for your face-to-face interview because parking is an issue. In addition, I recommend wearing comfortable shoes. You will most likely be walking a couple of blocks to get to the interview. Be prepared to take an online typing test before you get an invitation for a face-to-face interview.