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      BECU

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      Customer Concierge Interview

      Nov 13, 2017
      Anonymous employee
      Tukwila, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through university. I interviewed at BECU (Tukwila, WA) in Nov 2017

      Interview

      I applied for BECU with the position of Full-time Concierge at my school job fair. 2 weeks later I received an email from a recruiter at BECU to schedule a phone interview. The interview went great overall and she made sure that I understand all of the benefits working at BECU and listened to my preferences, qualifications and skills. I was then offered an on site interview with one of their hiring manager. The process requires a little bit of work since you have to take a survey for references. They require 5-7 references in which one must be you current boss. I filled out 7 references just to be sure and then I went to the on site interview fully prepared. I was 15 minutes early and was really impressed with the Tukwila office. It was big, well-decorated and everyone was very friendly. My interviewer created a welcoming environment and he really focused on discussing about my strengths and my passion. He asked a lot of behavioral questions, which I think is a good method for them in finding good concierges. We laughed, shared information and I got to learn a lot about BECU. Overall, it was a very nice interview where I don't feel a lot of pressure. My interview was on Friday and on Monday afternoon, I got a call from BECU recruiter said that they are willing to offer me the position and now I am in the process of doing background check and all the paperwork. Can't wait to start my career with BECU!

      Interview questions [5]

      Question 1

      Why are you interested in BECU and this position?
      Answer question

      Question 2

      Tell me a time when you have to deal with angry and upset customer?
      Answer question

      Question 3

      Tell me a time when you failed and what did you learn from that?
      Answer question

      Question 4

      Tell me a time when you apply your experiences of failure to the work?
      Answer question

      Question 5

      Why do you think you are a strong candidate for this position?
      Answer question
      2
      avatar
      BECU response
      8y
      Thanks so much for making the time to share your interview experience with BECU! We're glad that you enjoyed your interview experience and the environment we have created for our members. We're thrilled to hear you are joining the BECU team!