I applied online. The process took 3 weeks. I interviewed at Avis Budget Group (Murray, UT) in Jan 2020
Interview
I saw the position listed online and applied online through the company website. From the time I applied until my interview was over two weeks. Like other CSR jobs, they are interested in your ability to multitask and to deal with customers that might be upset or angry. Though the actual job would be located in a small call center at the Salt Lake International airport, I was asked to interview at their rental office in Murray, UT. At the end of the interview, I was asked to provide them with my driver's license (part of the job involves shuttling cars around at the airport during slower call times) and my social security number for a background check. I was also asked to provide them with either 2 work references (former co-workers are OK) or 3 family references. As I wanted to be sure it was OK to still use one of my work references, I texted that information to the interviewer the following Monday. I did not receive any acknowledgment that my text was received, so I followed up with another text at the end of the week to ask if they had gotten my references. At that time I was told that I did not get the job because I had no prior experience in their industry. Really? Then why did you invite me to interview for this job in the first place? My resume clearly shows what work experience I have and do not have.
My advice to anyone applying to work with Budget Car and Truck Rental of Utah is if you are invited for an interview ask them BEFORE you go to the interview to clarify that you meet ALL of the requirements for the position so you don't waste your time interviewing for a job that you aren't qualified for.
Interview questions [1]
Question 1
If you had a customer call you because they wanted to rent a Chevy Tahoe but instead were given a Dodge Durango and they felt they weren't given an equivalent vehicle, how would you handle the situation?
I interviewed at Avis Budget Group (Cleveland, OH)
Interview
It was over the phone and then over Zoom with a third party. They barely asked any questions, and it was more of an explanation of the job after looking over your application.
It was a quick phone interview and then we completed a two week onbarding process, the onboarding was very htorough and well structured. They have a high turnover rate so the hirhng process is very fast...
I applied online. I interviewed at Avis Budget Group (Boston, MA) in Apr 2025
Interview
I would not recommend interviewing for a Customer Service Representative role at Avis Budget Group. My recruiter arrived late to the scheduled interview without any acknowledgment or apology, which set a negative tone. Additionally, the job description did not mention any relocation requirements or provide information about relocation assistance. I was open to relocating, but because I wasn’t already based in the Boston area, my application was dismissed outright. This could have easily been clarified earlier in the process. Overall, the experience felt disorganized and unprofessional, which unfortunately aligns with the company's reputation for high turnover.
Interview questions [1]
Question 1
Tell me more about yourself and why you're into this role.
