Process was a 30-min recruiter screen, then a 30-min peer screen, followed immediately by a substantial take-home case study: analyze data and produce a written memo, due by end of day the following Monday (effectively a weekend deliverable). After investing significant hours on a company-specific business problem, I received a generic rejection a week later with no specific feedback, despite positive signals from both interviewers. The role was reposted shortly after.
My advice: time-box the case study heavily, and don't assume the depth of work requested reflects where you actually stand in the process.
Interview questions [1]
Question 1
Case Study: Analyze interaction data from our voice agent and prepare an internal memo on preventing an unhappy customer from churning.
I applied through a recruiter. I interviewed at Assort Health (San Francisco, CA) in Jun 2026
Interview
The recruiter was extremely professional and transparent about the entire process stating that Customer Success Managers work 60 hours a week. The rest of the process was clearly outlined however like other reviews noted the team is inexperienced and focused on industry knowledge vs strategy.
Interview questions [1]
Question 1
Take home test asking to develop an action plan for an at risk customer
They're gonna make you work 60 hours weeks, and some CSMs even go in on weekends. It sounds like a typical startup that's growing too quickly to catch up. If you're ready to give up your work/life balance then it would be a great place to grow and have on your resume
Interview questions [1]
Question 1
What did you do about member churn at your previous CSM position?