AnswerNet Customer Service Representative (CSR) interview questions

You have to do this online test where every question is timed. It's a typing test, situational test and grammar test. The test is very badly created. The grammar questions are not straightforward and depending on how you view things the answer could be different. Things such as counting mistakes but it's not black or white. Mind you I failed it despite I have a bachelor's degree a cegep degree and worked in customer service for many years. That alone tells you that test doesn't do a good job in figuring out someone's level of English. So they want to test you to see if you are good enough but they can't even measure up to their own standards. They really don't care if what they're doing is correct or not.