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      Ancestry

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      Related searches: Ancestry reviews | Ancestry jobs | Ancestry salaries | Ancestry benefits
      Ancestry interviewsAncestry Customer Support Representative interviewsAncestry interview


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      Customer Support Representative Interview

      Oct 11, 2020
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Ancestry (Dublin, Dublin) in Mar 2018

      Interview

      After a phone-screen and an at-home assessment, I was called in for an in-office interview that involved several different tasks. With two other interviewees I had to discuss and order items that we would find most useful being stranded after a plane crash; we also had a communication exercise where one person described a picture to someone else who had to draw it; there was a trial customer call; a trial customer email; shadowing a member of the customer support team; and a traditional interview. After this we were told we would hear from the company by the next week. Although I felt I had performed well, a full two weeks later I received an email to say I hadn't been successful. There was no response to my request for feedback, which was a bit disappointing after completing the full process.

      Interview questions [1]

      Question 1

      Give me an example of good customer service you've received before.
      Answer question

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