- assessment - telephonic screening (intro about you, your previous/ current role, qualifications etc) - interview (2hr divided into 1 hr sessions. All are scenario based questions with a structured answer response. Using the STAR method. Situation, Task, Actions, Results)

Multiple rounds after initial assessment talking about principles at amazon, describing the job roles and responsibilities and casual conversation like interview. The flow of interview is really comforting and they ask you mostly situation based questions about difficulties in assisting customers that are frustrated due to some issues.