Many people apply so it's a long wait but there are simple questions they ask to see if you have the basic knowledge. For Acer, they ask me basic questions about computers and a typing test, and a test call practice and I got hired.

Easy process, assessment, Few technical questions and behavioral questions What is that you like and dislike about your job how do you handle angry customers who are not happy with the service that you are providing previous work experience learning from your previous project