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      Alorica

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      Advanced Technical Support Agent Interview

      Jan 31, 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. I interviewed at Alorica in Nov 2015

      Interview

      Went in to Alorica around 9 A.M. to the HR Office, completed my application online there, was asked to wait in the waiting room and after a little while I was called back for my first interview, then was asked to wait for a little while longer, was called back again, but this time I met with a man who walked me out onto the production floor of the call center where there were tons of people taking calls and that's where my second interview was held. After heading back to the HR Office, I was called back a third time and this was now around 11 or so A.M. where I took a drug test, passed it and then was told I was hired and needed to be back to start my first day of paid training at 3:00 P.M. that same day, signed some paperwork, asked a few questions, and was out of there by noon and back at 3 P.M. to begin my training!

      Interview questions [4]

      Question 1

      Do you have any experience or knowledge with cellphones, and if yes, which ones? Android, Apple, Windows, Blackberry, etc...?
      Answer question

      Question 2

      Do you have any previous experience working in a call center?
      Answer question

      Question 3

      How would you handle a situation where an angry customer was saying this or doing this (some kind of rude, or inappropriate thing)?
      Answer question

      Question 4

      What is the difference between sympathy and empathy and can you please give me an example of each in a sentence?
      Answer question