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      Alight Solutions

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      Customer Care Representative (CCR) Interview

      Dec 6, 2023
      Anonymous employee
      Toronto, ON

      Other Customer Care Representative (CCR) interview reviews for Alight Solutions

      Customer Care Representative (CCR) Interview

      Dec 22, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Alight Solutions in Dec 2021

      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Alight Solutions (Toronto, ON) in Jan 2020

      Interview

      Thorough and comprehensive - particular questions about how certain situations were handled and how that would help with the current role; responses were collected in written and audio format; there were a series of questions to evaluate different criteria

      Interview questions [1]

      Question 1

      General questions about handling complex issues and work experience
      Answer question
      The process took 2 weeks. 

      Interview

      firstly there's an online interview like questions which is a mix of scenario questions and information to access your skills and experience. This you can complete at your own pace during a given period of time second is a phone interview on scenario questions that are job specific

      Interview questions [1]

      Question 1

      tell me a time where you went over and beyond for a customer
      1 Answer

      Customer Care Representative (CCR) Interview

      Nov 18, 2021
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Alight Solutions in Jun 2020

      Interview

      You complete a series of self-guided video questions online, which honestly I didn't mind because the asynchronous communication makes it easy to work through the process when you get a few minutes. The background check process was utterly absurd though. The company needed to verify my entire employment record for the past SEVEN YEARS. SEVEN. YEARS. I've never heard of such nonsense, and I had issues during the process which I eventually was able to get them to back off, but seriously. I've never heard of such an invasive process and I seriously hope they consider revising it.

      Interview questions [1]

      Question 1

      Tell me about a time you experienced a conflict in the workplace. How did you resolve it?
      1 Answer