I applied online. The process took 3 weeks. I interviewed at Air Canada (Mississauga, ON) in Oct 2015
Interview
2 stages of interviews: phone and face to face. Phone interviewew confirms all the job requirements and further verify your qualifications listed on the resume followed by one or two simple questions and immediately you will be advised whether you will get second interview. In 2 weeks or so will come the face to face interview, there two interviews will ask many behavioral questions including a scenario dealing with difficult customer. Another one week or two they will call to offer if you're hired.
Interview questions [2]
Question 1
Tell us an incident when you demonstrate your problem solving skills.
I applied online. The process took 2 months. I interviewed at Air Canada (Vancouver, BC) in Jan 2019
Interview
After applying for the position, I got a phone call for the phone interview, and then I went through two language tests. Finally I was offered a chance to have the final face-to-face interview, which I didn't finish yet.
Interview questions [1]
Question 1
The 1st phone interview: Experiences that you had to deal with angry customers and experiences that you voluntarily helped someone who was very busy at work
I applied online. The process took 3 months. I interviewed at Air Canada (Calgary, AB) in Nov 2018
Interview
Applied online, then the next day received email to complete a video interview online. A couple days later did a phone interview asking some general behavioural questions, a week later did a language test over the phone in two different languages. Few weeks later had an in person interview, then waited about two-three months before got offered the job
Many stages. From initial application there was a telephone interview, language tests, and an in-person interview before the job offer was presented. The interview questions were largely situational to try to gauge how you would react in certain situations.
Interview questions [1]
Question 1
Provide an example of when you provided excellent customer service.