I applied online. I interviewed at Affinity Water (Hatfield, West Midlands, England) in Nov 2022
Interview
I had 2 role play which was the most important part of the recruitment process. After which I had an interview. At the end I was told I got 147/200 in the role play. I was told I knew about the job from the role play but the examples I gave during the interview were not good enough I was really Sad
Interview questions [1]
Question 1
Tell us a time when you went above and beyond for a customer or colleague What does good customer service mean to you What is your background What do you know about Affinity Water
I applied online. The process took 1 day. I interviewed at Affinity Water (Folkestone, England) in Sep 2017
Interview
Having English and math tests first, after you passed you will be invited into the next role play tests and then it will be interview at the end, once you passed the role play.
I applied online. I interviewed at Affinity Water (Hatfield, East of England, England) in Sep 2016
Interview
They first ask you to write a letter to a customer to judge your English, you then do a maths test, you then do role play customer service situations where you receive an inbound call and make an outbound call.
Interview questions [1]
Question 1
Tell us about one time you received poor customer service.