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      ADT

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      Customer Service Representative Interview

      Dec 3, 2010
      Anonymous interview candidate
      Fayetteville, NC
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied through other source. The process took 1 day. I interviewed at ADT (Fayetteville, NC) in Nov 2010

      Interview

      The job was advertised in the newspaper, few details about the position were provided. The ad listed a phone number to a call center, which set up an interview later in the same week. The interviewees were kept waiting for 1 and a half hours in a front office with a TV but no employees present. We could hear a rowdy sales meeting going on, then the staff left in several vans. The manager was young and fast-talking, and seemed impressed with my resume. Few questions were asked, he did most of the talking. As it turned out the job was entry-level door to door sales of security systems, and leads were from neighborhoods where burglaries occurred frequently.

      Interview questions [1]

      Question 1

      The job is commission only, is that acceptable?
      Answer question
      1

      Other Customer Service Representative interview reviews for ADT

      Customer Service Representative Interview

      Apr 28, 2025
      Anonymous employee
      Savannah, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at ADT (Savannah, GA)

      Interview

      The interview went well and the recruiter was easy to talk to. I had a great experience with the interview and they made sure my questions were answered. I’d recommend them to a friend

      Interview questions [1]

      Question 1

      Name a time you had to deal with an upset customer
      Answer question

      Customer Service Representative Interview

      Dec 12, 2024
      Anonymous interview candidate
      Wichita, KS
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ADT (Wichita, KS) in Dec 2024

      Interview

      Video interview asked standard questions very laid back and always be prepared before hand research adt and customer service representative questions. Why you would be a good fit how to deal with angry customers

      Interview questions [1]

      Question 1

      Greatest weakness, they ask the star questions
      Answer question

      Customer Service Representative Interview

      Mar 6, 2024
      Anonymous employee
      Knoxville, TN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at ADT (Knoxville, TN) in Jan 2024

      Interview

      The interview process scared me a little because i had to role play and was not expecting that especially not really knowing my role. It all worked out for me though

      Interview questions [1]

      Question 1

      name a time you dealt with an upset customer. what did you do to calm them down and what was the outcome
      Answer question

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