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      ADT

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      Customer Service Representative Interview

      Sep 10, 2013
      Anonymous employee
      Accepted offer
      Average interview

      Application

      I applied online. I interviewed at ADT in Apr 2011

      Interview

      Submitted the application online on their website for got about the job because I never heard from them until about 6 months later asking me for additional information, sent the information through an email, was sent an email asking me to pick a time for a group interview, was interviewed along with about six other people we were all ask the same questions, questions were pretty basic nothing to difficult, after they checked my background and references also had to do a drug test, once those was completed I was offered the job

      Interview questions [1]

      Question 1

      What does teamwork mean to you
      Answer question

      Other Customer Service Representative interview reviews for ADT

      Customer Service Representative Interview

      Apr 28, 2025
      Anonymous employee
      Savannah, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at ADT (Savannah, GA)

      Interview

      The interview went well and the recruiter was easy to talk to. I had a great experience with the interview and they made sure my questions were answered. I’d recommend them to a friend

      Interview questions [1]

      Question 1

      Name a time you had to deal with an upset customer
      Answer question

      Customer Service Representative Interview

      Dec 12, 2024
      Anonymous interview candidate
      Wichita, KS
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ADT (Wichita, KS) in Dec 2024

      Interview

      Video interview asked standard questions very laid back and always be prepared before hand research adt and customer service representative questions. Why you would be a good fit how to deal with angry customers

      Interview questions [1]

      Question 1

      Greatest weakness, they ask the star questions
      Answer question

      Customer Service Representative Interview

      Mar 6, 2024
      Anonymous employee
      Knoxville, TN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at ADT (Knoxville, TN) in Jan 2024

      Interview

      The interview process scared me a little because i had to role play and was not expecting that especially not really knowing my role. It all worked out for me though

      Interview questions [1]

      Question 1

      name a time you dealt with an upset customer. what did you do to calm them down and what was the outcome
      Answer question

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