Awesome but different question aptitude test and measure capabilities how we solve question in less time Awesome but different question aptitude test and measure capabilities how we solve question in less time
I applied online. I interviewed at A-Kaiser in Jan 2021
Interview
• Analyzed past tickets for pattern recognition to identify and eliminate systematic issues and duplicate work. Increased customer satisfaction by implementing hard fixes on repeat issues. Reduced MTTR (Mean Time to Repair) and improved tickets’ NCT (Next Check Time).
• Resolved ticket inconsistencies for an accurate accounting of network outages and a correct determination of SLA accountability, avoiding millions in potential penalties.
Interview questions [1]
Question 1
• Analyzed past tickets for pattern recognition to identify and eliminate systematic issues and duplicate work. Increased customer satisfaction by implementing hard fixes on repeat issues. Reduced MTTR (Mean Time to Repair) and improved tickets’ NCT (Next Check Time).
• Resolved ticket inconsistencies for an accurate accounting of network outages and a correct?determination of SLA accountability, avoiding millions in potential penalties?
I applied through a recruiter. The process took 2 weeks. I interviewed at A-Kaiser (Fontana, CA) in Sep 2018
Interview
I interviews through a travel co and it was a simple online and phone interview. They asked me three questions about problem solving and to assess how thoughtful and intelligent my answers would be.