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Pros
Remote, Good pay, Can meet some great people, Easy work
Cons
Senior Leadership, Upper Management, Jobs moving away from the USA/CAN and to Jamaica and India.
Pros
Work from home opportunity, flexible hours.
Cons
Unfortunately the pay is low compared to other Customer Service positions.
Pros
-Work from home -Choose when to work
Cons
-Low pay, most opportunities are way below minimum wage -Unpaid training that takes a month+ and 4-6 hrs/day -No security - They will fire you whenever they want, a client decides to leave the platform? You have 2 weeks notice to get another job/sign up for another opportunity (even if say still got another month left to your contract). -They have been replacing most of the upper management with overseas hire, and they are in the process of replacing US agents as well. -Not enough hours to fill 40 hrs/week unless you want to sit there and wait for openings all day -Barely any opportunities, they have about 5 clients in rotation
Pros
The company has a great opportunity for a flexible schedule. You are able to service more than one client at a time.
Cons
The pay could be better and support is not great
Pros
None that come to mind
Cons
Poor leadership, low pay, good old boys network.
Pros
You can make your own schedule.
Cons
The way they count yor time worked for pay is terrible.
Pros
You can work from home and pick your own hours
Cons
You get dropped from a program without warning. The pay is below minimum wage. The supportive staff isn't very supportive.
Pros
So many Pros to speak of. Just too many. With the right contract you can apply and accepted into a contract in a couple of days. NEW TO THE PLATFORM!! Paid training PLUS homework. Also some contracts are offering extra bonus. My first one offered $50 for every week I had all my homework completed on time and did a certain number of hours during training. The pay for the class is a bit over the federal minimum wage but still.. NO need to have a llc.You can sign up as a sole proprietor. Daily pay. Also is in partner with offering some health insurance. Many pros. I got laid off from my job april 30th on a friday. Sat I signed up for arise and after a evaluation was accepted with a contract offered right then. I accepted the contract and went through a evaluation with them and passed. I had my drug test and background check that tuesday. The training started about 4 weeks later and lasted 4 weeks with blended taking calls near the end. After passing the certification had about 8 weeks of jump start taking calls and being assigned a SR that kept up with me and my progress. There were also many extra meets covering a number of subjects to help learn about the contract. Also because of the volume of calls there was power hour getting extra bonus pay a interval on some days mostly mondays. This greatly increased your hourly pay and made a nice bump in your check. The program while having specific stats and metrics you had to meet gave you time to get better and improve with lots of meets to answer questions. You do not need to have experience taking calls but it can help. Be ready to learn the program policy and procedures and have it down. There is opportunity to be upgraded to another level if you become a expert in a short time. I did my evaluation, training and first few weeks while getting unemployment and reporting my pay and also filling out applications for other jobs as required. I only got 2 call backs from the many applications and no job offers. I think I landed on my feet with this program. Look into having a separate room for a dedicated office and get a simple office deduction. Its $6 a sf up to 300sf monthly deduction. See how much no taxes you will and will not be paying.
Cons
They changed the platform fee to 5% from the 19.95 fee every pay cycle. After being accepted into a contract the training usually starts in about 3-4 weeks. Not great if you are wanting to start making money quickly. In the contract I am in the call program has on queue and off queue. When on a call don't be in off queue. You will not be paid.Wait till the call is ending to put in off Queue. There is no after call time for additional notes. Look into the contracts and verify there are enough hours available. You may after choosing hours have to keep a eye out for more but it needs to be active. I got into a contract that after the initial hours chosen there were very few left to get at all. Completely dead and I didn't get to reach my minimum needed. And they were still hiring more people. Just didn't work for me and I got out.
Pros
None. Terrible pay. Only accomodated my need for remote work at time. You can tell other staff are passing through as this place through necessity.
Cons
Terrible pay, lower currently than national minimum wage as the role is set up weirdly (between US staff, UK, France). It got annoying as they all are terrible at communication and basic common sense. They literally have 50 apps for work when they could be reduced to two. They expect far more than what the wage demands and taking calls out of paid hours to discuss work. They people I started with quit before me. ALSO, they swapped the contract offer last minute so they offer you less money at the end of training period by which time you have essentially committed so please know that ahead! People call you out for not behaving how they expect which can be unreasonable. This contract was between three companies so it is just one huge headache. Only saving grace is I knew it would be bad so kept other work going at the same time which was always the main bread-winner. This is pocket money at best. There are very few flexible hours as suggested so they still define your schedule. They complain about the smallest things when they should be happy anyone is working there for this pitiful pay. 2025 don't go near this company unless you want a few months of terrible pay and to leave intentionally.