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1 person found this helpful  

Sales and Service - two different silos

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Engineer in Waltham, MA (US)
Current Employee - Engineer in Waltham, MA (US)

I have been working at Insight full-time (more than 5 years)

Pros

If you are a remote Services employee, and work on a dedicated contract, the company leaves you alone and lets you do what that contract requires done. They do try, somewhat, to keep that contract.

Cons

The company is more focused on Sales, and not so focused on Services. The few Sales people who are assigned to go out, find Services contracts for the Services people to go work, and follow through on renewing those contracts don't cover their assigned area. They stick to the one major city, and that's it. This leaves remote dedicated Services guys in a lurch when a contract ends, is not renewed due to negligence, and no new contracts within 120 miles.

The company advertises itself as a Global company, and markets itself as such. When it comes to Services, though, EMEA and APAC are not covered. This puts the company at a disadvantage, as they are unable to get Global Services contracts with Global clients due to no FTE EMEA or APAC presence (instead they contract to a partner on a short term basis) for companies that require Global contracts. The company is unwilling to put forth the effort to expand to these areas, even after it has been raised.

The company's senior management seems unstable. Every month, at least 2 emails, sometimes more, come out about some member of senior management leaving, being reassigned, or being replaced.

Advice to ManagementAdvice

If you are trying to expand Services share within the company, make sure you have your regions covered. If you have a rep assigned to cover 2-3 states, make sure they actually hit all the major cities in those states equally, not just the one the local office is in. Make sure that rep actually works with your existing clients proactively to secure contracts for the Services teammates assigned to that client.

Hiring a teammate on to work onsite at a client, then when that client is lost expecting that teammate to either drive 2 hours to next closest client, relocate, or move to full time travel is not a good move. If the teammate wanted one of those options, they would have chosen them at onboard. Work with a few clients in the general area... If you have one client, chances are there are a number of prospective clients who are nearby.

Don't advertise yourself as a Global Services company unless you are willing to put forth the effort to prove you are fully capable of delivering full global capabilities with Services offices or coverage in all major areas. If you are not willing to commit to being globally oriented, be willing to accept smaller clients until such time as you have infrastructure to commit to being globally oriented.

If a perk or event is offered to HQ employees, offer an equivalent or replacement to your remote employees, even if they are dedicated at a client. They are as much your employee as any HQ employee.

Recommends
Neutral Outlook
Approves of CEO

191 Other Employee Reviews for Insight (View Most Recent)

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  1. 1 person found this helpful  

    Cult Culture lots of exploitation, Insight has no perception of success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Tempe, AZ (US)
    Former Employee - Sales Specialist in Tempe, AZ (US)

    I worked at Insight full-time (more than an year)

    Pros

    as a sales rep you can earn 6 figures but only if you last

    Cons

    they favor a certain kind of person Rhymes with Norman.
    No salary increases, it actually decreases as your tenure grows
    commission payouts constantly change, rendering more hard work and less income. Many of the successful reps do not hit their goals because of their outrageous expectations,
    Prepare to be engulfed with unprofessional emails chains, unnecessary and redundant trainings, meaningless meetings
    micromanagement. They will time your bio - breaks and metrics are impossible.
    Few hours in the day actually spent selling
    poor culture
    no diversity
    high turnover

    Advice to ManagementAdvice

    Diversify. Diversify. Diversify! Stop hiring specific people irrelevant to their work history. Stop the nepotism, destroy the poor culture, listen to your reps, more indians less chiefs,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good company, growing pains within services delivery.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in None (Italy)
    Current Employee - Project Manager in None (Italy)

    I have been working at Insight full-time (more than 3 years)

    Pros

    Large corporation, many avenues for success as a whole.

    Cons

    Large corporation, heavy on politics, career advancement possibibilites only for those in the "clicks".

    Advice to ManagementAdvice

    Provide more genuine and detailed feedback of corporate direction to those in the trenches. Stop paralyzation through process. Stronger attention to services delivery teams company wide.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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