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At Traverse City airport (TVC), it’s not uncommon to see passengers leaving with a smile thanks to the calming presence of Lori Hill. Whether she’s personally checking in with wheelchair passengers or making a crystal-clear gate announcement, Lori leads with compassion and empathy in every interaction, ensuring that first impressions are positive, and stress is minimized. Lori’s journey in aviation began right out of college in 1983 with Frontier Airlines, followed by roles at Continental, Continental Express and American Eagle. She joined Delta Global Services in 2019 and quickly became a standout, earning the prestigious Delta Red Coat designation in 2021. Originally from Colorado, Lori is energized by the chaos and challenge of the gate. Read more: https://www.linkedin.com/pulse/leading-compassion-empathy-traverse-city-airport-unifiaviation-5uf0f/?trackingId=PmMjtDXcS2q8H1YNjkYIUw%3D%3D
When Dan Moss joined Up & Away as a cleaner in October 2023, he never imagined he’d be tracking aircraft, managing teams and coordinating overnight operations at Bristol Airport. But that’s precisely what he’s doing now as an Allocator – a role he’s taken on with focus, dedication and an unstoppable work ethic. Dan’s journey into aviation wasn’t a lifelong plan. “I was just looking for a change from my last job,” he said. “I was about to begin a delivery job when I got the call from Up & Away. I started as a cleaner.” His hard work quickly stood out, and with support from leaders like his mentor, Bradley Berry, he was promoted and encouraged to keep growing. “Brad pushed for me to become a Team Leader, and when he moved up, he pulled me up, too.” Read more: https://www.linkedin.com/pulse/from-cleaner-key-coordinator-dan-moss-keeps-things-moving-9rhdc/?trackingId=mGfxsHsBTQSQkZ1%2F9yxb%2FA%3D%3D
At first glance, a hospital emergency room and an airport gate seem worlds apart—one filled with medical urgency, the other with travel logistics. But for Alana Hassell, who’s walked both paths, the common thread is clear: people. Before starting her career in aviation, Alana was a certified medical assistant working in emergency rooms across Detroit. “It was high-pressure and nonstop. But it taught me how to stay calm and show compassion, even in chaos,” she says. Alana found her way into aviation during the pandemic, working on the ramp at United Airlines. After an injury took her off the ramp, she returned to healthcare briefly but never forgot the rush—and the joy—of working in aviation. Joining Unifi reconnected her to that energy. Read more: https://www.linkedin.com/pulse/from-er-airportalana-hassells-journey-unifi-unifiaviation-d2pwc/
At the heart of Orlando International Airport, Ronnie Cash has always embodied the spirit of service—helping passengers with warmth, grace and care. But when December rolls around, Ronnie becomes something else entirely: a passionate performer, ready to bring his cultural roots to life in the vibrant rhythms of Junkanoo, a tradition that has shaped him from his roots in Nassau, Bahamas. For Ronnie, Junkanoo is more than just a celebration; it’s a cultural expression, an integral part of who he is. Every year, while most are winding down for the holidays, Ronnie is gearing up for the biggest event of the year. “It’s the sound of cowbells, goat-skin drums, and the music that pulses through my soul,” he says. “It’s more than a parade—it’s me.” Read more: https://www.linkedin.com/pulse/dancing-through-life-how-ronnie-cash-brings-spirit-junkanoo-4p6ic/?trackingId=JIlZUflVTOmSZk5EU6DIxA%3D%3D
“I’m not supposed to be here,” says Mark Brown, Station Manager in San Diego. “Doctors told me I wouldn’t walk or work again—but I knew I had more to give.” Mark’s story begins in the U.S. Navy, where he served for 14 years. “I was a drill instructor, so I learned how to lead under pressure, how to communicate and how to motivate people with completely different backgrounds. It taught me a lot about respect—both giving and earning it.” After the Navy, he became a master trainer in the fitness world. “I specialized in corrective exercise and working with clients who had disabilities. Helping someone walk without a limp or lift their kids again—that was meaningful work.”
We recently hosted a thank-you luncheon for our Delta Corporate Security partners to recognize their continued trust and collaboration. They were joined by Unifi’s Chief Safety Officer, Brian Bartal, and Chief Customer Officer, Don Ridgway, along with members of our Security leadership team—reinforcing our commitment to service, safety, and partnership at every level. We’re proud to partner with Delta and look forward to continued success together
We’ve officially launched cabin cleaning service for American Airlines at LaGuardia Airport (LGA) and a warm welcome to the 123 new agents ready to make an impact from day one. Huge thanks to everyone who worked behind the scenes to make this start-up a success. Let’s keep the momentum going!
From ramp agent to Delta Red Coat, Michele Ross has built an incredible 13-year career with us at Unifi, proving that passion and perseverance can take you anywhere. Michele’s story is a true example of the power of empathy in customer service. Whether celebrating a passenger’s 102nd birthday or comforting someone in need, she goes above and beyond to make a difference. Join us in celebrating Michele and the incredible impact she makes every day!
At O’Hare International Airport (ORD) in Chicago, we believe creativity has a place in every corner of the airport—even in the most unexpected spots. Our incredible janitorial team, over 300 strong, recently took part in a unique challenge: designing our barrel trash bins! This contest gave our team the chance to express themselves and bring new energy to a part of the job that often goes unnoticed. The results? Eye-catching, personality-filled bins that reflect the spirit of the people who keep our airport clean and running smoothly every day.
At Belfast International Airport, David McFadzen is more than just a Station Manager – he's a hands-on leader who goes above and beyond to support his team. Whether working before or after his shift, jumping in for an aircraft wash or simply bringing coffee and pizza to celebrate a job well done, David’s dedication sets the tone for a culture of teamwork and success. His leadership is built on passion, experience and a commitment to others’ success. “It’s not about one person – it's about all of us,” he says. By fostering open communication, encouraging growth and always leading by example, David ensures that everyone wins together.
