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      Vyne

      Engaged employer

      Vyne Reviews

      4.3

      89% would recommend to a friend

      (116 total reviews)
      avatar

      Steve Roberts

      86% approve of CEO

      81% positive business outlook

      Ratings by category

      4.3

      Culture and values

      4.3

      Diversity and inclusion

      4.3

      Work/Life balance

      4.3

      Compensation and benefits

      4.1

      Senior management

      4.1

      Career opportunities

      Vyne has an employee rating of 4.3 out of 5 stars, based on 116 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Vyne employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      116 reviews
      1.0
      May 28, 2026

      Mgmt SUCKS!

      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      The worst company I've ever worked for. Training is a joke. Advisors are updating the knowledge base articles. That makes ZERO sense. Slack communication is useless. Communication about an issue could be posted in one of many Slack channels several hours before or after your shift. No way for you to know this because there's no time to prep for your shift. Yet, we're supposed to know how to handle a system outage that was not properly communicated. Reports come out daily to let you know how much "downtime" was recorded. This includes after call work, researching for a resolution and searching for an outbound call to make because not ONE minute can be spared. Constantly trying to get you trained on other products but no time to actually train you. Therefore, you learn while on a call and get zero tier 2 help. Oh, and there's no pay increase for additional product support. Mgmt shows up for NOTHING except for INSTRUCTIONS or more DEMANDS! Upper mgmt wanting you to finish each call in record time yet they push first call resolution.

      Cons

      REMOTE REMOTE REMOTE REMOTE REMOTE

      4.0
      Apr 30, 2026

      Good Experience with some unsavory aspects

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Fully Remote - Everyone (at least in my experience) is very supportive of each other and pleasant to work with - Decent benefits - No weekend work - Paid weekly - Provide equipment - Made some really great friends despite being fully remote - Fully paid holiday lunch at a nice restaurant every December. - Volunteer opportunities

      Cons

      - Pay could be a little better - Training can be improved - Sometimes getting the support you need to help a customer during a call can be inefficient - Constant updates/changes to products and processes - Although it is fully remote, you can sometimes risk getting stuck on a call well past the end of your shift or start of your breaks if you do customer support work. Not so great when you have something scheduled after your shift and you need to make sure you leave on time. You are mostly tied to an inbound que so even though you're at home, you're pretty much made to feel chained to your desk. Especially on high call volume days (typical call center work)

      Viewing 1 - 3 of 116 Reviews
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      ReviewsVyne reviews

      Glassdoor has 117 Vyne reviews submitted anonymously by Vyne employees. Read employee reviews and ratings on Glassdoor to decide if Vyne is right for you.