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We deeply regret that you had such a negative experience with us. To address your concerns in sequence, we firstly apologize that there was a misunderstanding with the registration and pay structure. Students do book with you on a semester-long basis, which allows for a measure of pay guarantee, but if they cancel prior to the class, then that slot will not be paid at a teaching rate. Cancelled or empty slots do, however, have the opportunity to be filled. Experiencing Classes, students booking makeup classes, and volunteering to substitute are all ways to pick up extra hours (though of course they are subject to availability and seasonal demand). It is also unfortunate that you did not feel supported by your team leader and admin. We endeavour to cultivate a positive working environment, so rest assured that appropriate measures are always taken when we receive feedback that any disrespect or injustice towards an individual has taken place. The same applies to discrepancies in pay; your trust is important to us, and we always investigate concerns that are raised to ensure you receive the compensation you are due. We are sorry for any financial errors that were not corrected swiftly and professionally. For student renewal bonuses, it is our intention to offer a congratulatory bonus for your hard work and dedication. We will aim to make this communication clearer in future. As for signing into your team group 10 minutes before shift begins, we use this as an indication of your presence so that admin has as much time as possible to organize a substitute teacher should someone be absent. Although it goes unpaid, you are by no means required to work during this time. Consider it to be the same “buffer” time a worker would need at a company that requires them to walk to the staffroom, hang up their coat, and put their lunch in the fridge before using the punch clock that marks the beginning of their pay period. In terms of the semi-monthly meetings, we work towards these being informative team-building sessions so that you, our valued teachers, feel included and updated about the direction of our company. We will use your feedback to make these meetings more enjoyable and relevant in future. For the levels of your classes, we try to best match you to students whose level is most appropriate to your style, though of course there are fluctuations in demand that may dictate which levels dominate your bookings. We understand that repetition in materials can be frustrating, and as such greatly encourage all our teachers to personalize the lessons to each student’s interest, which should also help reduce monotony. Finally, we understand that our 30-day notice policy can be challenging to respect, but we require that time to redistribute students to other suitable instructors. In the unfortunate circumstance that we must let go one of our teachers, it is because they are deemed unfit for our students and it would be inappropriate for teachers to continue contact with them. We hope you understand that it is not an issue of reciprocal loyalty, but rather of putting our students first. All your concerns have been forwarded to the teaching department, and we strive to use your feedback to ensure no one experiences the same grievances as you in the future. If you have any further concerns, please contact us at support@vipx.com. Thank you for your thorough review, though we regret your experiences weren’t more positive, and we wish you all the best for your future endeavours.
