Revolving Door for a reason: Outdated practices, cracked laptops, no tooling provided, unprofessional management.
Pros
-8 hour days flew by, especially in the field. -Could actually have a life outside of work. -Occasional field overtime available, though often with no notice and expected.
Cons
-Company is run on the cheap by a private equity aftermarket parts owner (ITR) focused on squeezing it dry before selling. -Constant turnover due to poor leadership and outdated systems. -Expected to buy your own tooling because the company supplies almost nothing beyond cheap consumables. -Cracked or unlicensed diagnostic software (CAT ET, SIS, Service Advisor, Insite, etc). Foreman said if I connected to the internet or damaged the laptop, I'd be paying for it. -Archaic paperwork systems with carbon copies that can take up to an hour to fill out and get client signatures on. Often done on personal time. -Management expects technicians to be fully tooled like a shop while providing virtually nothing. -Safety culture is non-existent. On-boarding stresses lockout procedures, but no one actually locks anything out. -Requests for basic safety gear like an eyewash bottle were brushed off for weeks with “I’ve never needed one in my career.” -Outdated equipment, cracked laptops, minimal resources, and constant cost-cutting create daily frustration. -Fired me after giving two-week notice where I could've worked longer but I wanted to be professional for.
