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      UMR

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      UMR Reviews

      3.4

      56% would recommend to a friend

      (207 total reviews)

      Jay M. Anliker

      64% approve of CEO

      53% positive business outlook

      Ratings by category

      4.0

      Diversity and inclusion

      3.6

      Work/Life balance

      3.6

      Career opportunities

      3.5

      Culture and values

      3.2

      Senior management

      3.2

      Compensation and benefits

      UMR has an employee rating of 3.4 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UMR employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      207 reviews
      1.0
      Mar 3, 2026

      Metrics Metrics Metrics, Dont care about actually solving problems

      Provider service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, Equipment provided, No weekends,Holidays

      Cons

      All they care about is metrics, They had one that rewarded you if you hang up on the provider call before they do. only gave 7 seconds inbetween calls which does not allow you to put in your phone notes let alone fill out and submit adjustments for providers. Was Told thats the Providers fault for not filling out forms correctly. Does not care about work life balance. Impossible metrics will make you feel like your are constantly in danger of loosing your job. So much work you just dont focus on completing tasks which is how they want it. the longer you make the provider wait, the past due date will come and they cant make adjustments and dont get paid. Terrible company overal as its apart of united health care which is the spawn of Evil and stand for everything wrong with health insurance. DO BETTER

      Viewing 1 - 3 of 207 Reviews
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      ReviewsUMR reviews

      Glassdoor has 213 UMR reviews submitted anonymously by UMR employees. Read employee reviews and ratings on Glassdoor to decide if UMR is right for you.