Does U.S. Customs and Border Protection pay their employees well?

According to anonymously submitted Glassdoor reviews, U.S. Customs and Border Protection employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at U.S. Customs and Border Protection. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at U.S. Customs and Border Protection?

68% of U.S. Customs and Border Protection employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated U.S. Customs and Border Protection 3.1 out of 5 for work life balance, 3.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at U.S. Customs and Border Protection?

CBP Officer (47) , Border Patrol Agent (38) , Officer (25) , CBPO (17) , Customs and Border Protection Officer (17) , CBP Technician (13) , Agriculture Specialist (12) , Import Specialist (10) , Mission Support Specialist (10) , Management and Program Analyst (9) , Program Manager (9) , Supervisory Border Patrol Agent (9) , Auditor (7) , Agent (6) , Attorney (6)

What are the pros of working at U.S. Customs and Border Protection according to real employee reviews?

"Good pay and Benefits combined with mission focus" ((in 75 reviews)); "Great benefits; retirement includes an annuity and a thrift savings plan (401k)." ((in 66 reviews)); "There's plenty of overtime and potential to earn a great salary." ((in 17 reviews)); "Good people dedicated to the mission" ((in 17 reviews)); "Many opportunities in continuous education and training." ((in 14 reviews))

What are the cons of working at U.S. Customs and Border Protection according to real employee reviews?

"poor management, as a technician you are low priority a k" ((in 52 reviews)); "long hours and lots of detail assignments away from home" ((in 25 reviews)); "Low morale" ((in 11 reviews)); "leadership, law enforcement, hard, challenging" ((in 8 reviews)); "Arrogant, lack of any training for the position, and managers sleep with their direct subordinates with no repercussions." ((in 7 reviews))

What are employees saying about U.S. Customs and Border Protection redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about U.S. Customs and Border Protection redundancy and their outlook for job security at U.S. Customs and Border Protection in 2026.

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U.S. Customs and Border Protection

U.S. Customs and Border Protection Reviews

3.6

68% would recommend to a friend

(523 total reviews)

Rodney S. Scott

69% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (523 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

U.S. Customs and Border Protection has an employee rating of 3.6 out of 5 stars, based on 523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Customs and Border Protection employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

523 reviews

4.0

Jun 29, 2026

Comfortable office with good salary, but slow during budget issues

Project manager

Recommend

CEO approval

Business outlook

Pros

Comfortable office, reasonable expectations form management, Good salary

Cons

Gets slow when there are Budget problems

1.0

May 26, 2026

Worst agency

Mission support specialist

Recommend

CEO approval

Business outlook

Pros

No pros that I can think of.

Cons

Worst agency I have ever worked for. They do not care about their employees. Horrible culture and no work-life balance.

4.0

May 20, 2026

Good pay and benefits, but political games are common

Agent

Recommend

CEO approval

Business outlook

Pros

Good pay and Benefits combined with mission focus

Cons

You frequently end up the target of political games particularly involving government shutdowns and lapses in pay.

Viewing 1 - 3 of 523 Reviews

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Jobs at U.S. Customs and Border Protection

July 7 – 9: USBP Recruitment Event Fort Sam Houston in San Antonio, TX

July 7 – 9: USBP Recruitment Event Fort Sam Houston in San Antonio, TX

U.S. Border Patrol Virtual Career Expo - July 16

Mission Support Specialist

U.S. Border Patrol Virtual Career Expo - July 16

U.S. Customs and Border Protection reviews FAQs

Reviews U.S. Customs and Border Protection reviews

U.S. Customs and Border Protection

U.S. Customs and Border Protection Reviews

Company ratings over time

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Reviews by job title

Comfortable office with good salary, but slow during budget issues

Worst agency

Good pay and benefits, but political games are common

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