The core issue is that there's no actual operational infrastructure — no documented processes, no workflows, nothing that exists beyond what's in people's heads, which means you're constantly trying to figure out what you're supposed to be doing and who actually owns what. Meetings happen constantly about problems that literally wouldn't exist if there was even basic structure in place, but nobody seems to notice or care that we're just repeating the same issues. Everything runs on assumption and personal knowledge instead of actual systems, so when someone new shows up or someone leaves, you lose that knowledge completely and start all over. The worst part is how normalized it's become — like this level of disorganization is just the cost of doing business, which honestly says something about the priorities here. It's not flexibility, it's negligence. And after a while you just stop fighting it, which is probably the saddest part.