The workload can be heavy, and it is difficult to maintain balance during busy periods. It can be hard to use the unlimited PTO policy because there is always a lot going on. Staffing and internal processes are not always set up in ways that support the amount of work expected, which leads to burnout.
Communication and expectations from leadership can be unclear at times. Decisions are not always explained, and the process around promotions or raises is not transparent. Pay does not always match the level of responsibility.
Employee experiences vary a lot depending on the team or manager. Some teams are supportive, while others lack structure. The internal culture does not always match the values the organization promotes publicly, and feedback from staff does not always lead to change.
