The NOW Reviews

2.6

32% would recommend to a friend

(207 total reviews)
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Jeff Platt

38% approve of CEO

29% positive business outlook

The NOW has an employee rating of 2.6 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The NOW employee rating is 28% below average for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

207 reviews
3.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to handle, great members/regulars

Cons

System of management could be improved

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The NOW Response
1w
Thank you for taking the time to share your feedback. We value your opinion and will share your thoughts internally with our team. Wishing you the best NOW & Always.
1.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

The studio itself is clean and the clientele is usually respectful, but that does not offset working under people who completely disregard staff input.

Cons

• Scheduling issues were repeatedly raised in team meetings but were never addressed or resolved. • Management consistently gave empty assurances about “looking into it” without any follow through. • Staff input is treated as optional and is routinely ignored in decision making. • Decisions are made in isolation without considering day to day operational realities. • Employees are expected to remain positive and grateful despite ongoing unresolved problems. • Skilled therapists left after being ignored when requesting basic and reasonable adjustments. • Management acted surprised when employees resigned despite repeated warnings being dismissed. • The workplace culture has become stagnant, discouraging any further suggestions for improvement. • Most employees now do minimal work and look for opportunities to leave due to lack of change. • It is exhausting for staff to deal with ongoing issues that are acknowledged but never fixed.

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The NOW Response
1w
We appreciate you taking the time to share your thoughts with us as we take employee feedback seriously NOW & Always. We are sorry to hear about your experience at The NOW and would be happy to learn more about how we can improve. Please feel free to reach out to our HR team anytime to discuss this. Wishing you the best.
Viewing 1 - 3 of 207 Reviews

Glassdoor has 210 The NOW reviews submitted anonymously by The NOW employees. Read employee reviews and ratings on Glassdoor to decide if The NOW is right for you.