The NOW Reviews

System of management could be improved

• Scheduling issues were repeatedly raised in team meetings but were never addressed or resolved. • Management consistently gave empty assurances about “looking into it” without any follow through. • Staff input is treated as optional and is routinely ignored in decision making. • Decisions are made in isolation without considering day to day operational realities. • Employees are expected to remain positive and grateful despite ongoing unresolved problems. • Skilled therapists left after being ignored when requesting basic and reasonable adjustments. • Management acted surprised when employees resigned despite repeated warnings being dismissed. • The workplace culture has become stagnant, discouraging any further suggestions for improvement. • Most employees now do minimal work and look for opportunities to leave due to lack of change. • It is exhausting for staff to deal with ongoing issues that are acknowledged but never fixed.