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SmartZip Analytics

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SmartZip Analytics Reviews

3.5

61% would recommend to a friend

(120 total reviews)

Avi Gupta

70% approve of CEO

51% positive business outlook

SmartZip Analytics has an employee rating of 3.5 out of 5 stars, based on 120 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SmartZip Analytics employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

120 reviews
1.0
Apr 30, 2014
Recommend
CEO approval
Business outlook

Pros

1. The sales team is continuously kept fresh by bringing in new ones and getting rid of old ones. I suppose this is good for the company but bad for the sales persons. 2. The worker bees in engineering and data are nice and pleasant.

Cons

1. You will notice many positive reviews from sales. When they are brought in they are treated like royalty --- at first. Be careful. 2. The technical leadership has floundered for so long and actually detracted from moving product forward. If you interview here, ask some straight technical questions and look for straight and accurate technical answers. You won't get it. There is a severe lack of understanding under a guise of jargon and word-smithing. 3. Closed room berating happens and you can sometimes hear the yelling and insults. It is not too common but I have seen at least four people leave the rooms crying. 4. Customer/Client service is worked and over-worked. A philosophy was mentioned about "breaking people". I will not mention who in the leadership said that. This same person is known to badmouth his "underlings" and mock and joke about their abilities.

avatar
SmartZip Analytics Response
12y
I am sorry to hear of your experience; this is not the work environment that we are trying to create. I am surprised by most of your comments; however we take all feedback very seriously. Since it sounds like you are still working here, I encourage you to chat with your Manager or Human Resources to help us explore your concerns further.
2.0
Mar 3, 2017

Wouldn't recommend...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people who work here are fantastic, for the most part. You do get perks, like health insurance for yourself is paid for completely by the company, bagels or donuts every Friday, unlimited coffee, soda, snacks (only cereal & goldfish), fresh fruit delivered every Monday. Expenses are paid quickly, no waiting months and months for expense checks, provided that you do the work and submit your reports on time. You have an awesome work/life balance here.

Cons

Executives - hilariously out of touch. Create lofty goals that aren't just lofty, but completely unattainable. Engineering - product is super buggy. That's all people ever talk about. When will we fix a, b, c, d, e, f, g, h, i, and so on and so forth until you finally think that one thing is fixed, before realizing they didn't fix it at all, and instead created a complex work-around solution to the problem that doesn't solve anything, really. Sales - be prepared for a revolving door of sales people. A common phrase heard around here: "new sales guy.... should I bother to learn his name?" Also, rampant sexism in the sales team. Client services - these people by far work the hardest, get paid the least, and have to deal with the most criticism and anger from both management, executives, AND clients. Give everyone in client services a blanket and a cookie, they need a break. Pay - which brings me down to this. Pay. Everyone here is underpaid, and it shows. Engineering doesn't work as hard as they typically do in other workplaces, as they're significantly underpaid (and they know it!). And then because engineers don't work as hard, the product suffers. And then when the product suffers, Sales and Client Services suffers because they're directly dealing with clients who have paid a significant amount of money for this product that is buggy/broken. And then after a while, client services and sales both get disillusioned with the company, between the buggy product, and the low pay, and that explains your high turnover rate. Also, don't expect to get promoted here. It won't happen.

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SmartZip Analytics Response
9y
Thank you for taking the time to share your feedback. We appreciate hearing both sides of your experience. We're glad that you enjoyed the amazing people on our team and some of the many benefits and perks we offer. We sincerely apologize that your time here did not meet your expectations and we are genuinely disappointed that it fell short of our goal of creating a well-balanced, challenging, exciting and rewarding experience for you. We are committed to continually making SmartZip an exceptional place to work, so your comment about sexism in the workforce is alarming and surprising to us. We strongly recommend you reach out to Human Resources as we take these concerns seriously. While we have had some attrition, there are a lot of new faces around the company due to our growth. We are scaling our sales team this year as we expand our current product line and add new product lines. We presented in our all-hands last month that 30 employees have been promoted since Q416. We wish you would have approached your manager or Human Resources with your concerns prior to leaving as our doors are always open. None the less, we appreciate your feedback and wish you the very best.
1.0
Dec 6, 2016

Account Manager

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to meet people

Cons

Smartzip is by far the worse "Big Startup" to work for as an Account Manager.In this role, you're responsible for the company's failures. Once the sale goes through, you're responsible for keeping the client happy. Get ready to be yelled at on a daily. Why? Smartzip is known for launching products worth thousands of dollars without the guarantee it actually functions. If you know anyone who is in real estate, tell them "NOT TO PURCHASE SMARTZIP". It will benefit you if your plans are to work for this company. This maybe important, the ridiculous salary of $35,000 a year. The company under pays purposely to pocket the big dogs. Could careless about compensating their Account Managers. Now most companies who can't afford to provide good salaries would at least find other options for compensation. Such as a fun, high energy, motivating, and professional atmosphere. SmartZip only cares about working AM's to the ground. Promotions. Forget about it. They create roles so that they're not look at as a company with no opportunities. However, the roles are made up. Even the managers and directors don't understand the objective. If you decide to work there, watch your back and don't expect anything more than what's in front of you. You will be offered a Coach. Unfortunately, the Coach doesn't get that his career is over and his coaching tactics don't work, as well as, it's bunch of crap.

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SmartZip Analytics Response
9y
We are very sorry to hear this feedback and to be honest, we are a bit surprised. In the past 2 months, we have promoted 7 Account Managers across various departments, including Engineering, Product and Marketing. We do agree the Account Manager role (and all customer service roles) can be challenging and we encourage you to chat with your manager or Human Resources about your concerns. As this role is a great opportunity for recent college grads, we offer a base salary + monthly bonuses and quarterly commissions. We also grant annual increases based on performance.
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Glassdoor has 122 SmartZip Analytics reviews submitted anonymously by SmartZip Analytics employees. Read employee reviews and ratings on Glassdoor to decide if SmartZip Analytics is right for you.