Shaw Direct Reviews

Updated Aug 28, 2020

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3.3
54%
Recommend to a Friend
68%
Approve of CEO
Shaw Direct Chief Executive Officer Brad Shaw (no image)
Brad Shaw
17 Ratings
Pros
  • "Great benefits and employees good cpus(in 12 reviews)

  • "Good benefits, Stable Hours, Try to make you feel listened to, Decent Comission, Family-like dynamic(in 8 reviews)

Cons
More Pros and Cons
  1. "great company"

    5.0
    Current Employee - Technical Support in Montreal, QC

    I have been working at Shaw Direct full-time

    Pros

    Flexible hours and great pay

    Cons

    payroll always makes mistakes

  2. "Agent"

    2.0
    Former Employee - E-Care in Montreal, QC

    I worked at Shaw Direct full-time

    Pros

    Good depending on sup ervisor

    Cons

    No advancement really available really


  3. "horrible management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mississauga, ON

    I worked at Shaw Direct full-time for more than a year

    Pros

    coworkers are amazing, made some great friends

    Cons

    management is horrible, what one person gets away with another is disciplined for

    Continue reading
  4. "TECH SUPPORT AT SHAW"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial Representative in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Shaw Direct part-time for more than a year

    Pros

    Good benefits Friendly environment Interesting staff Discounts with certain companies

    Cons

    Low pay increases Bad bonus No clear route for growth Bad schedule patterns

  5. "Day to day job"

    3.0
    Former Employee - Customer Service Representative 

    I worked at Shaw Direct full-time

    Pros

    Great benefits and employees good cpus

    Cons

    no work life balance. busy every day. no time to move up

  6. "Decent call center"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Montreal, QC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Shaw Direct full-time for more than a year

    Pros

    Close to public transport. Vacation in first year.

    Cons

    Lots of changes at company

    Continue reading
  7. "Ok job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - TSR (Chat and Phone) in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Shaw Direct full-time for more than a year

    Pros

    Very good benefits. A few opportunities to climb up the ladder.

    Cons

    Way too much and unrealistic workload. The schedules change regularly and you don't have much control over it.

  8. Helpful (1)

    "Company is ok...management lacking integrity"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shaw Direct full-time for more than 3 years

    Pros

    Pleasant people to lead Nice facilities. Senior management is decent but middle management (Director and Managers) are laughable.

    Cons

    Middle Management is atrocious when it comes to dealing with human rights or anyone who does not drink their corporate kool-aid. The company itself tries hard to drive fairness, trust, integrity, and respect for others. The leadership talks the talk but rarely walks the talk. A lot of lip service until you call them on it. then they rally the troops to get rid of those who speak up. Poor pay compared to industry standard. Mangement that has no real experience in the real world but knows how to talk a good game. Leaders will turn against rank and file if they complain. Promotions based on how well you buy into the company kool-aid and not by merit. Company is behind in Eastern Canada and unless you are willing to move our West there are no opportunities.

    Continue reading
  9. "Great company, great culture."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montreal, QC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Shaw Direct full-time for more than 3 years

    Pros

    Company culture. Open door policies with the likes of VP of sales Philip Siccot, Director of ops Julie, CSR Manager Rédouane, and great supervisors like Jean Michel, Tony, and Abdul.

    Cons

    Limited & expensive parking spots.

  10. "Customer Advisor"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montreal, QC
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Shaw Direct full-time for less than a year

    Pros

    Friendly staff, good tools, good healthy benefits and nice pay

    Cons

    long hours, tedious job, poor schedule and extremely micro management

Found 84 reviews