Pros
- Paid on time. - Lots of engagement with nice customers. - A couple of nice, down-to-earth managers
Cons
- Extremely cliquey, favouritism-based work environment. - Managers are either too inexperienced and hopped up on a tiny bit of power, or too settled and heavily disconnected from half of their responsibilities. - The staff room for "lower" members is terribly small with zero seating. The cliquey managers let their "lower-level" friends sit alone and hang out in the manager's office when the big bosses aren't around. - The cliquey managers let people of their groups chat and do less work, while making others do a significant amount of extra work, enacting every single worker policy onto us, and not unto themselves and their friends. - You will be bullied by managers and trainers. I was bullied by 3 managers. After I attempted to raise internal complaints, managers spread false accusations about me. All bad behaviour towards team members by Managers and Trainers is "dealt with" by being swept under the rug. - Internal communication between managers is extremely poor. No one knows what's going on a lot of the time. Even those at the highest level are clueless about important things, and then they all try to bite our heads off for "mistakes". - Suggestions from "lower" employees to run operations more smoothly are completely dismissed by all levels of management. - We were given a list of commandments called The Shack Pact. It exists solely for them to keep YOU in line. The managers never adhered to it.
