Does Secret Recipe pay their employees well?

According to anonymously submitted Glassdoor reviews, Secret Recipe employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Secret Recipe. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Secret Recipe?

69% of Secret Recipe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Secret Recipe 2.7 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Secret Recipe?

Waitress (18) , Service Crew (16) , Barista (8) , Server/Waiter (8) , Server/Waitress (8) , Cashier (7) , Kitchen Staff (6) , Kitchen Helper (5) , Part Time Service Crew (5) , Supervisor (5) , Assistant Supervisor (4) , Customer Service (4) , Executive (4) , Floor Staff (3) , Kitchen Crew (3)

What are the pros of working at Secret Recipe according to real employee reviews?

"• Friendly colleagues and supportive outlet staff" ((in 13 reviews)); "the pay is a good amount for a part time job" ((in 8 reviews)); "Did not have free meal like another food and beverage businesses." ((in 6 reviews)); "The IT Manager in KD is the best." ((in 4 reviews)); "Some staff were friendly" ((in 4 reviews))

What are the cons of working at Secret Recipe according to real employee reviews?

"low salary, some customer hard to serve" ((in 12 reviews)); "Work life balance is lip service." ((in 5 reviews)); "The branch I was at kinda has incomepetent management." ((in 5 reviews)); "Horrible management in my shop, no training and no thankyou ever." ((in 3 reviews)); "Need to hire more staff to cover busy hours" ((in 3 reviews))

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Secret Recipe

Secret Recipe Reviews

3.1

69% would recommend to a friend

(198 total reviews)

55% positive business outlook

Ratings by category

3.3

Diversity and inclusion

3.2

Career opportunities

3.0

Culture and values

2.8

Compensation and benefits

2.7

Work/Life balance

2.5

Senior management

Secret Recipe has an employee rating of 3.1 out of 5 stars, based on 198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Secret Recipe employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

198 reviews

3.0

Jun 10, 2026

Friendly environment but low pay and management issues

Floor staff

Recommend

CEO approval

Business outlook

Pros

- friendly collegue - friendly customers - never experience fussy customers

Cons

- minimum pay - doesnt follow the law - cheap labor - sometimes moody supervisor

1.0

Jun 5, 2026

Employee lunch provided, but breaks are too short

Kithen assistant

Recommend

CEO approval

Business outlook

Pros

You will get employee lunch

Cons

But you'll need to be ready to not get lunch time at all, they will not allow you to have lunch time , delay or even shorten the time of lunch break

4.0

May 25, 2026

Free lunch and good environment, but hectic lunchtime

Waiter

Recommend

CEO approval

Business outlook

Pros

- Free lunch -Good surroundings less stress

Cons

-Hectic lunch time because a lot of customers

Viewing 1 - 3 of 198 Reviews

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Jobs at Secret Recipe

Logistics Clerk (IMMEDIATE HIRING)

R&D Executive (Cakes and Pastry)

R&D Executive (Hotmeal)

Accounts (Internship)