Does SM Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, SM Retail employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SM Retail. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at SM Retail?

54% of SM Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SM Retail 2.4 out of 5 for work life balance, 2.8 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at SM Retail?

Accounting Assistant (32) , Internship (12) , Category Merchandise Manager (11) , Human Resources Assistant (10) , Intern (9) , Accountant (8) , Accounting Supervisor (8) , Cashier (8) , Manager (8) , Senior Manager (8) , Supervisor (8) , Accounting Associate (7) , IT Associate (7) , IT Specialist (7) , Treasury Assistant (7)

What are the pros of working at SM Retail according to real employee reviews?

"Good benefits and on the time pay" ((in 23 reviews)); "Good pay, above average compared to other companies" ((in 14 reviews)); "Workplace is good; people are approachable." ((in 14 reviews)); "Good training ground and all task have memo and TO DO" ((in 14 reviews)); "Good working environment" ((in 12 reviews))

What are the cons of working at SM Retail according to real employee reviews?

"Extended working hours" ((in 28 reviews)); "Long hours (decrease due to pandemic)" ((in 15 reviews)); "No work life balance" ((in 13 reviews)); "Toxic culture for most depts." ((in 7 reviews)); "many boss" ((in 3 reviews))

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SM Retail

SM Retail Reviews

3.2

54% would recommend to a friend

(386 total reviews)

54% positive business outlook

Ratings by category

3.1

Career opportunities

3.0

Compensation and benefits

2.9

Diversity and inclusion

2.8

Culture and values

2.7

Senior management

2.4

Work/Life balance

SM Retail has an employee rating of 3.2 out of 5 stars, based on 386 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SM Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Ethnic group

Gender

Disability

Parent or family caregiver

Reviews by job title

386 reviews

2.0

May 12, 2026

Nice location but poor management and low pay

Business managaer

Recommend

CEO approval

Business outlook

Pros

great work location and facilities

Cons

management, salary, no work-life balance, power play

1.0

May 4, 2026

Valuable experience but limited growth and support

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

* Broad exposure to different functions and responsibilities * Hands-on experience across multiple projects * Fast-paced environment that builds adaptability * Opportunities to collaborate across teams

Cons

* Rigid hierarchy slows decision-making and limits flexibility * Internal politics can affect alignment and outcomes * Instances of uneven accountability or being singled out * Compensation and salary growth are not always aligned with workload * Limited career progression opportunities * Communication culture can feel restrictive and escalation-driven * High-pressure environment with inconsistent support * Perceived unequal treatment across teams

1.0

Apr 14, 2026

Department store IT

It associate i

Recommend

CEO approval

Business outlook

Pros

Good Salary, Good hiring process, Good experience

Cons

No work life balance, 14 hrs per day shift weekly, Can’t do sick leave if you don’t have someone available to cover up for your shift

Viewing 1 - 3 of 386 Reviews

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Jobs at SM Retail

Personal Shopper Supervisor

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Personal Shopper Supervisor 2.0

Customer Service Supervisor