Does Residence Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Residence Inn employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Residence Inn. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Residence Inn?

43% of Residence Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Residence Inn 2.8 out of 5 for work life balance, 2.8 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Residence Inn?

Front Desk Agent (74) , Front Desk Receptionist (35) , Night Auditor (24) , Housekeeper (21) , Night Auditor/Front Desk Agent (18) , Guest Service Agent (11) , Front Desk Associate (10) , Operations Manager (9) , Guest Service Representative (8) , Sales Coordinator (8) , Assistant General Manager (7) , Breakfast Attendant (7) , Front Desk (7) , Front Desk Supervisor (7) , General Manager (7)

What are the pros of working at Residence Inn according to real employee reviews?

"Good benefits and very easy going people" ((in 23 reviews)); "Great people to work with!" ((in 14 reviews)); "Good coworkers and discounts on hotels" ((in 12 reviews)); "Staff is friendly and awesome!" ((in 8 reviews)); "Good work environment" ((in 8 reviews))

What are the cons of working at Residence Inn according to real employee reviews?

"Low pay and dealing with guests can sometimes be a nightmare." ((in 42 reviews)); "Poor management, push to get memberships, deal with difficult guests for long periods of time" ((in 37 reviews)); "Long hours and lots of staffing challenges" ((in 8 reviews)); "Poor leadership" ((in 4 reviews)); "Growth opportunities." ((in 3 reviews))

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Residence Inn

Part of Marriott International

Residence Inn Reviews

3.1

43% would recommend to a friend

(437 total reviews)

Jun Luna

44% approve of CEO

39% positive business outlook

Ratings by category

3.2

Diversity and inclusion

2.8

Culture and values

2.8

Work/Life balance

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Residence Inn has an employee rating of 3.1 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

437 reviews

1.0

May 15, 2026

Toxic management overshadowed by minimal employee discount

Guest service advocate (gsa)

Recommend

CEO approval

Business outlook

Pros

No pros at all, only employee discount

Cons

Toxic management, Illiterate managers and mental torture

1.0

Jan 9, 2026

Terrible

Front desk agent

Recommend

CEO approval

Business outlook

Pros

Everyone quits and is very boring

Cons

Terrible at training and not good to grow

4.0

Mar 10, 2025

Great place for student job

Front desk receptionist

Recommend

CEO approval

Business outlook

Pros

Good management, great pay, good benefits

Cons

Sometime difficult hours at the beginning

Viewing 1 - 3 of 437 Reviews

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Jobs at Residence Inn

Housekeeper/Room Attendant

assistant housekeeping manager

Housekeeper - full time/ Par time

Technicien(ne) de maintenance