Pros
I've been with Rapid for a little over 5 years now, and I don't see myself going anywhere else. I've gone from being a regular operations specialist to a Sonitrol specialist, a Sonitrol team leader, and now to a Sonitrol shift supervisor. My pay has almost doubled in the last five years, and my direct management are fantastic. Working in a monitoring center is not easy. There are absolutely hard days and the work isn't for everyone, but I've had nothing but support and open communication from my management. There is a strong promote-from-within culture that I love. Most people here have a history of trying multiple career paths within Rapid, and I appreciate that they foster that fluidity to help people grow.
Cons
Some things can be a little strict, like needing to clock in within 3 minutes of your start time but not being able to clock in more than 5 minutes before it, and having to adhere to sharp timeframes for breaks and lunches. Otherwise, I love it here.
