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      PartsTrader

      Engaged employer

      PartsTrader Reviews

      3.8

      69% would recommend to a friend

      (52 total reviews)
      avatar

      Steve Messenger

      84% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      PartsTrader has an employee rating of 3.8 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PartsTrader employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      52 reviews
      5.0
      Apr 15, 2026

      Great place to work

      Software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Genuinely awesome people, and a 'gold standard' for workplace culture. Everyone is incredibly helpful and skilled at what they do.

      Cons

      Not many cons at all

      1.0
      Mar 17, 2026

      Talented peers held back by an outdated system

      Support associate
      Recommend
      CEO approval
      Business outlook

      Pros

      The strongest part of the Support Center is the people. Frontline agents are knowledgeable, hardworking, and genuinely committed to helping customers, often going above and beyond despite the constraints of the role. There is a strong sense of teamwork, with agents consistently supporting each other through complex issues, high call volumes, and day-to-day challenges. Many of the best outcomes for customers are driven by individual effort and collaboration rather than the systems in place.

      Cons

      The Support Center operates on an outdated, call center-style model that prioritizes rigid metrics and scripts over real problem-solving. Agents are discouraged from using judgment, which limits effectiveness in a technical support environment. A good example is the required “Strengthen The Relationship” step, which forces awkward, scripted call endings. Instead of building rapport, it makes interactions feel artificial and transactional. Leadership appears overly reliant on legacy playbooks, with a focus on enforcing process rather than fixing root causes or empowering agents. PartsTrader’s quasi-monopolistic position further reinforces these issues. Because many customers are required to use the platform, customer satisfaction is not treated as a priority. Without real competitive pressure, poor service practices are allowed to persist. Overall, outdated management practices and limited market accountability make meaningful improvement difficult.

      Viewing 1 - 3 of 52 Reviews
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      Glassdoor has 65 PartsTrader reviews submitted anonymously by PartsTrader employees. Read employee reviews and ratings on Glassdoor to decide if PartsTrader is right for you.