Does PFSweb pay their employees well?

According to anonymously submitted Glassdoor reviews, PFSweb employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PFSweb. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at PFSweb?

56% of PFSweb employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PFSweb 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PFSweb?

Customer Service Representative (47) , Software Engineer (15) , Account Manager (14) , Manager (11) , Customer Service Representative (CSR) (10) , Customer Service Agent (8) , Préparateur De Commande (8) , Project Manager (7) , Senior Software Engineer (7) , Team Leader (6) , Analyst (5) , Call Center Agent (5) , Customer Service (5) , Program Manager (5) , Senior Analyst (5)

What are the pros of working at PFSweb according to real employee reviews?

"People are great and fun to work with" ((in 43 reviews)); "good work environment to work" ((in 10 reviews)); "Work from home , easy work and convenient" ((in 10 reviews)); "Volunteering benefit WAS great." ((in 10 reviews)); "Culture is good and have some fun activities like wellness program and social events." ((in 10 reviews))

What are the cons of working at PFSweb according to real employee reviews?

"Direct Manager only micro" ((in 17 reviews)); "No work life balance...there are some people who call you late nights and ask you to work" ((in 16 reviews)); "The first few weeks are great but there is no training and they will just throw you right in." ((in 13 reviews)); "No room for growth and low salary" ((in 9 reviews)); "Bad Upper Management." ((in 8 reviews))

What are employees saying about PFSweb redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PFSweb redundancy and their outlook for job security at PFSweb in 2026.

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PFSweb

PFSweb Reviews

Compare reviews

3.4

56% would recommend to a friend

(483 total reviews)

Michael Willoughby

64% approve of CEO

53% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.3

Work/Life balance

3.2

Culture and values

3.1

Senior management

3.1

Career opportunities

2.9

Compensation and benefits

PFSweb has an employee rating of 3.4 out of 5 stars, based on 483 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PFSweb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

483 reviews

5.0

Mar 27, 2023

Good experience

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Great place to work. Good management

Cons

No room for growth and low salary

5.0

May 28, 2018

"Opportunity to expand my job skills"

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Recognition on your work ethic Opportunity to expand my job skills and contribute to PFS Canada success Dress Code - business casual Build business relationships with vendors/clients Meet wonderful people from all walks of life

Cons

Slow period from Feb - June.

5.0

Aug 14, 2025

Good

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Very good company. Will learn here.

Cons

No cons. Everything is fine.

Viewing 1 - 3 of 483 Reviews

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Good experience

"Opportunity to expand my job skills"

Good

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