- Management was the worst thing
- Shifts blaming each other for the problems
- Changed the hours from an 8 hour (5 days/week) to 12 hours (3-4 days/week) and work earlier since other workers are going in earlier
- Expanded to quickly and hiring too many underqualified workers, which leads to many problems
- Kept promising to work hard for a wage increase but never happened
- Always tell workers to wear many hats when understaffed
- Micro-management