Does Optical Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Optical Express employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Optical Express. This rating has decreased by 18% over the last 12 months.

How satisfied are employees working at Optical Express?

38% of Optical Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optical Express 2.7 out of 5 for work life balance, 2.5 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Optical Express?

Patient Advisor (79) , Manager (44) , Optometrist (24) , Optical Advisor (22) , Clinic Manager (16) , Store Manager (16) , Optical Assistant (15) , Assistant Manager (11) , Customer Service Representative (9) , Customer Care Advisor (8) , Receptionist (8) , General Manager (7) , Call Center Agent (6) , Customer Advisor (6) , Outbound Agent (6)

What are the pros of working at Optical Express according to real employee reviews?

"Your immediate team will be great and have you in fits of laughter." ((in 45 reviews)); "The people I worked with were great" ((in 28 reviews)); "Staff were friendly and knowledgeable" ((in 23 reviews)); "• Excellent training provided in ophthalmic testing and customer care—I’ve learned a lot over the years." ((in 21 reviews)); "Good bonus available if you are willing to put the work in." ((in 14 reviews))

What are the cons of working at Optical Express according to real employee reviews?

"Bullying is rife and common place in the workplace." ((in 21 reviews)); "Managers clearly have favourites who get away with everything." ((in 19 reviews)); "1. Poor salary" ((in 18 reviews)); "Absolutely no direction from senior management and a complete refusal to change the way things are done through fear of reprisals." ((in 17 reviews)); "Low Pay, for non" ((in 15 reviews))

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Optical Express

Optical Express Reviews

2.9

38% would recommend to a friend

(627 total reviews)

David Moulsdale

41% approve of CEO

46% positive business outlook

Ratings by category

3.1

Diversity and inclusion

2.8

Career opportunities

2.7

Work/Life balance

2.7

Senior management

2.6

Compensation and benefits

2.5

Culture and values

Optical Express has an employee rating of 2.9 out of 5 stars, based on 627 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optical Express employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

627 reviews

5.0

Jun 22, 2026

Jessica Lee - Divisional Sales Trainer

Patient advisor

Recommend

CEO approval

Business outlook

Pros

I would like to thank Jessica Lee, Divisional Sales Trainer at Optical Express, for her outstanding support and guidance. When I joined the company, Jess played a huge role in helping me settle into my new position. Her training was clear, engaging, and incredibly helpful, giving me the confidence and knowledge I needed to succeed from the start. She is brilliant at what she does. She is knowledgeable, professional, approachable, and always willing to support others. Her passion for training and developing people is evident in everything she does, and she consistently creates a positive and motivating learning environment. To conclude, Jess is truly deserving of recognition for the excellent work she does. I am very grateful for all her help and support, and I have learned a great deal from her. Thank you, Jess,for making such a positive impact on my journey at Optical Express.

Cons

I enjoy every bit of working for Optical Express.

5.0

Jun 22, 2026

Great place to work with great people

Patient advisor

Recommend

CEO approval

Business outlook

Pros

Great training especially at the start and never felt pressured. Day to day really well balanced and never a boring day of work. Support is great from regional managers and training manager also. Really recommend even if you have zero experience in optics like myself. Already in process of bringing in close relative to working here proving how well regarded the company is.

Cons

None really, travel occasionally can be difficult but you are really well communicated to about that and never over stressed.

5.0

Jun 22, 2026

Great training and supportive colleagues in a positive environment

Patient advisor

Recommend

CEO approval

Business outlook

Pros

In my 4th week at OE and loving it. Training has been great fun and comprehensive. I've had good training in Salisbury, Bath, Southampton and now at my base clinic in Bournemouth. The training is comprehensive and well set out. The Academy modules are excellent and all of my colleagues and managers have been encouragement, supportive and empowering, willing to answer any questions and give me the opportunity to progress at a good speed. Jess Lee an excellent trainer and has been most helpful. As well as Sue Whitston the Salisbury Manager. My colleagues at Bournemouth - Steven Cole and Clare Marie Gair have been very welcoming, patient and supportive.

Cons

Not really any cons. Travelling to different clinics was helpful, although I can see that intensive training in one place would also work well. It was good to actually see some lens replacement surgery and I would like also to see some laser treatment in due course.

Viewing 1 - 3 of 627 Reviews

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Jobs at Optical Express

Optometrist

Cork, PA

View job