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      OptiCall

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      OptiCall Reviews

      4.4

      87% would recommend to a friend

      (19 total reviews)

      Bill Mercier

      95% approve of CEO

      87% positive business outlook

      Ratings by category

      4.9

      Diversity and inclusion

      4.6

      Culture and values

      4.5

      Senior management

      4.3

      Work/Life balance

      4.3

      Compensation and benefits

      3.8

      Career opportunities

      OptiCall has an employee rating of 4.4 out of 5 stars, based on 19 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OptiCall employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      19 reviews
      4.0
      Mar 25, 2020

      Not perfect but a great company to work for...

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      If you are smart enough to read, can follow directions and smile while you talk to people over the phone, this company loves their employees like family and proves it. Paid time off (LOTS), bonus, etc. Everyone helps each other personally and professionally. Even though some people believe they are "GREAT" doesn't mean they will be a good fit. Our standards are higher then most call centers but even so OptiCall is willing to work with people who can and want to learn. In fact, the running joke with the office and remote staff is "You have to kill someone for the Boss to fire you ."

      Cons

      Just like any office (or family) everyone does not get along all the time, no office is perfect (BIG SURPRISE). Unfortunately, any employee of the company need to have the necessary skills to keep up with the 150 practices and 50-80 calls (per employee). It's also required but not easy to be pleasant and helpful at ALL times to the patients and our offices. This job is not for everyone.

      5.0
      Mar 10, 2020

      Wonderful company

      Refractive counselor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great family owned business that really cares about their employees. I really enjoyed working here and would have stayed if I hadn't moved to a different city.

      Cons

      The job market is competitive right now especially with benefits packages. I felt that I had to work overtime to make ends meet.

      Viewing 1 - 3 of 19 Reviews
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      ReviewsOptiCall reviews

      Glassdoor has 19 OptiCall reviews submitted anonymously by OptiCall employees. Read employee reviews and ratings on Glassdoor to decide if OptiCall is right for you.