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      OpenWorks

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      OpenWorks Reviews

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      3.1

      47% would recommend to a friend

      (167 total reviews)
      avatar

      Eric Roudi

      53% approve of CEO

      56% positive business outlook

      Ratings by category

      3.5

      Diversity and inclusion

      3.4

      Work/Life balance

      3.2

      Culture and values

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      OpenWorks has an employee rating of 3.1 out of 5 stars, based on 167 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OpenWorks employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, repair and maintenance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      167 reviews
      3.0
      Sep 19, 2016

      High Turnover & Low Pay

      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Most of the employees are nice. Having a covered parking garage is a plus in the summer months and office is close to great lunch spots. Monthly b-day celebrations and cake was a plus. Outside sales trainer is great; but only once a year.

      Cons

      Turn over is very high because of poor management from the top. Because of always needing employees and paying low salaries, they hire unqualified people out of necessity to fill a spot. Training for franchise owners is bad, so in turn customers leave for poor service and commissions are taken away from the account managers if the customer doesn't stay for 90 days. Some employees are worried about losing their job, so they back stab and tattle to management to make themselves look better. CEO sends his kids to private $30K a year school, but can't pay to get better people or improve processes. Most of the good reviews are b/c the CEO asked every employee in the company to go in and put in a good review. CEO goes through a turn over of employees every few years b/c he thinks that's the problem and gets rid of everyone; instead of looking at the way the company is run from the top. Most employees are just in survival mode of being there and trying not to get fired. They also give undeserved promotions to try and keep people around.

      1.0
      May 25, 2018

      Don't Do It!!

      Franchise owner
      Recommend
      CEO approval
      Business outlook

      Pros

      You get accounts without having to lift a finger

      Cons

      The accounts you receive, you get 1 day to decide to take it or not You're severely underpaid for the accounts you get because of the money you owe open works for getting you the account You never see the contract that's automatically signed if you clean the building 3 times If you clean a building and they complain and it's proven that their complaints we're false, you still lose the building and have to pay for it literally for years Your DMs will not help you. They only tell you what you want to hear to shut you up for the time being. Anyone above regional management has no idea what's going on

      avatar
      OpenWorks Response
      7y
      Your feedback is valuable, thank you for taking the time to provide it. The OpenWorks culture is focused on promotion from within, which is achieved by our commitment to training and developing an outstanding team of professionals. If you work hard, you'll reap the rewards, both personally and professionally. Our team is driven to accomplish great things in the work place so they can enjoy a fulfilling lifestyle. In an effort to aid in our goal of continual improvement, please feel free to reach out to our HR team directly humanresources@openworksweb.com.
      1.0
      Mar 5, 2018

      Regional Director

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Low organization, can pretty much do as you wish.

      Cons

      Constant turnover. Corporate has a tough time keeping people and when someone good does come they leave quickly after seeing the company culture and not being able to get any answers or support from the corporate office. Corporate office is only interested in low hanging fruit and not building long term relationships with clients or franchise owners. Franchise owners come to the office constantly because the Divisional Vice President misled them into signing. So far over 15 different Franchise owners have come in demanding to get out of the business because they were misled. Corporate's answer to the problem is threaten them with collections and litigation. It's a terrible model that will be the demise of this company. The account executives are told they have several things they can sell including, janitorial service, landscaping, electrical, maintenance, snow removal, etc. That is not accurate at all. They claim they can sell it but the company does not have anything outside the Janitorial service and if a client wants more, then Openworks subs it out with a huge markup so that the customer says they don't want it. This industry doesn't attract the best and brightest and Openworks trys to take advantage of that in every aspect of the business (employees, clients, franchise owners). The reason they have so many opportunities is not because of growth, its' because of turnover.

      avatar
      OpenWorks Response
      8y
      Thank you for taking the time to voice your concerns as an OW employee. We value your feedback and acknowledge the challenges that come with growth and expansion, especially retaining top talent. Retention is front of mind for all organizations in a tight job market, however, OW has been able to develop and promote over 25% of our workforce. We have accomplished this by selective hiring, thorough onboarding training and support, mentorship program, and defined career path options. We are constantly evaluating the employee experience, looking to enhance our culture, and improving our benefit package to attract and retain the best people on the team. Our organization, systems, processes are also improving and growing as we do. As we’ve grown geographically, we’ve also expanded our service offerings beyond janitorial. Our network of subs and value proposition on these additional lines of service add complexity to our sales processes and we are training all key players in these areas. Comprehensive facility service offerings is the next level for OW and while we’ve done this well, our account retention rate is near perfect, we do value the learning opportunities that are born from lost accounts. Finally, our franchise business model has proven sound for over 30 years. Research shows that 95% of franchises are still in operation after 5 years of opening, while only 20% of independent startups survive those same 5 years. Clearly, becoming a business owner is not an easy challenge. Which is why the OW leadership team, training, and support staff are all resources for our franchise owners to guide them on their path to success. Thank you again for taking the time to provide us the critical feedback, we really do value your comments and encourage you to voice your concerns with your leadership team, use our employee suggestion program, and relay any improvements you have related to training to our HR or our Training and Development team. Halie Purdy, PHR HR Manager
      Viewing 1 - 3 of 167 Reviews
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      Glassdoor has 184 OpenWorks reviews submitted anonymously by OpenWorks employees. Read employee reviews and ratings on Glassdoor to decide if OpenWorks is right for you.