Pros
I’ve held an IT support role at OneTwoTrade for the last 1.5 years. I joined the company in its early stages, so there was a lot of groundwork to lay down with the company during my time. Many issues needed to be addressed from the onset that were not accounted for, but the process made my daily work new and exciting knowing I was helping to drive the company forward. Troubleshooting technical problems across multiple departments enabled me to establish relationships with co-workers from various fields such as accounting, marketing, SEO and customer support. Addressing the numerous IT issues over time gave me the opportunity to compile a troubleshooting guidebook for multiple departments and new IT recruits, particularly for the days that I was not available. Being able to resolve issues for people across the board was highly rewarding and made me feel I was making a difference. Technical issues can frustrate the most skilled people, so helping out with even the smallest tasks was nice. Although the majority of issues were standard, I also needed to be innovative with my problem-solving skills for more difficult issues.
Cons
At times I feel bombarded with tasks, which puts a lot of pressure on me. Sometimes people can become very frustrated with technical-related issues that are out of their reach and are not patient until a solution can be reached.
