Does Mind pay their employees well?

According to anonymously submitted Glassdoor reviews, Mind employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Mind. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Mind?

42% of Mind employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Mind 3.3 out of 5 for work life balance, 2.6 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at Mind?

Assistant Manager (9) , Support Worker (7) , Manager (6) , Volunteer (5) , Wellbeing Worker (5) , Shop Manager (4) , Supervisor (4) , Administrative Assistant (3) , Fundraiser (3) , Project Manager (3) , Advocate (2) , Charity Shop Volunteer (2) , Corporate Fundraising Officer (2) , Employment Advisor (2) , Employment Specialist (2)

What are the pros of working at Mind according to real employee reviews?

"Great people to work with" ((in 20 reviews)); "Great colleagues highly committed to the cause." ((in 18 reviews)); "Friendly staff and fulfilling role." ((in 16 reviews)); "Excellent training offered with as much time as you need to learn." ((in 5 reviews)); "flexible hours (where appropriate)" ((in 4 reviews))

What are the cons of working at Mind according to real employee reviews?

"Pay is low for senior specialist roles." ((in 12 reviews)); "Management is bad." ((in 11 reviews)); "Some Managers actively ignore the values of Mind." ((in 10 reviews)); "Bullying is rife from the management and complaints are poorly dealt with." ((in 10 reviews)); "High workloads." ((in 4 reviews))

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2.9

42% would recommend to a friend

(207 total reviews)

Ian Edwin Ruddock

4% approve of CEO

18% positive business outlook

Ratings by category

3.3

Work/Life balance

3.1

Diversity and inclusion

2.7

Compensation and benefits

2.6

Culture and values

2.4

Senior management

2.1

Career opportunities

Mind has an employee rating of 2.9 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mind employee rating is 22% below average for employers within the Non-profit and NGO industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

207 reviews

4.0

Jun 7, 2026

Welcoming and joyful

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Great staff , very welcoming and easy to find a place and fit in . Lots of free snacks and events going on too.

Cons

Work can be tedious sometimes, however that does leave time to work on yourself.

5.0

Jun 3, 2026

Supportive management and good training despite staffing issues

Volunteer shop assistant

Recommend

CEO approval

Business outlook

Pros

supportive manager and provide good training

Cons

sometimes lack of staff, but overall the shop could still run smoothly

3.0

Jun 2, 2026

Friendly staff but issues with breaks and management

Volunteer

Recommend

CEO approval

Business outlook

Pros

Staff discount, most of the time they were friendly

Cons

weren't allowed any breaks. there was a really creepy member of staff and nothing was done to deal with him when I raised it as an issue

Viewing 1 - 3 of 207 Reviews

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Jobs at Mind

Assistant Shop Manager

Kentish Town, England

£15 - £15 /hr

(Employer provided)

View job

Data and Monitoring Officer

Self-Employed Associate Children & Young People Counsellor

Assistant Shop Manager

Assistant Shop Manager

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Welcoming and joyful

Supportive management and good training despite staffing issues

Friendly staff but issues with breaks and management

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