- They make you get an ABN to work there, so you are employed as a 'contractor', but you can not subcontract and have to do it within their preferred hours. So, no working during school hours, no sick leave, no holidays, no tax paid, no super. - The last contract I signed contained a clause that you couldn't quit unless it was the end of term 2 or 4. There was also an extra coach expectations "contract" you had to sign that discouraged you from taking time off or quitting because you would let down your students (obviously couldn't include that in the 'legal' one). - Sessions with each student are only 20 minutes long and are back-to-back (the time with the student is only supposed to be 15 minutes, but it is easy to go over this time, and 5 mins is often not enough time to get all your admin done). - Only $25 an hour and if a student doesn't show up you get paid for 1/3 of the time or nothing at all. Really easy to work 3 hours and get paid $50 or less. No other job has your pay dictated by the whims of a teenager/child. - They limit the number of students you can take on (even experienced coaches) so you never have a full roster. - Only one 20-minute paid break per four hours. If you try to work eight hours... yep, you get a 40-minute paid break for the whole shift. And that's only if you have 8 hours of scheduled students. - Experienced staff are not recognised with an increased hourly rate. - You have to keep a record to 'invoice' the company. This is reviewed by your team leader and they can change these times (it's usually a 'discussion' where they explain why it's not acceptable that it took as long as it did before it's changed) if it goes over the company's allotted time allowances. - Only a $50 bonus for retaining students (no matter how many times they resigned -- it used to be $100). - HIGH staff/team leader turnover rate. - They expect you to do way more than is reasonable for the time/pay (they actually make you terrible at your job by limiting the time you can spend on things -- or you do the work for free at the end of your shift or when a kid doesn't show up). - LOTS of data recorded about the students by you (you are expected to keep detailed notes to refer to before the session-- there is barely any time for this -- and there is start/end of term forms you have to fill out). - Small teams (usually 5-6) so you are an isolated group in the company. - Changed their interface/communication programs a lot while I worked there (having to install and learn new software/websites each year). - Upper management doesn't care about coaches or the kids, just making money that you'll never see. The whole system is set up to have high turnover and prey on university students to work as coaches and the fears of parents who fork out WAY too much money for what their kid gets (unless they are super proactive and use the program all the time).
