Madcap Software Reviews

- The CEO monitors and reads all your incoming and outgoing corporate emails (I was told by other employees and it is 100% verified). - Extreme micromanagement (ceo will come by and ask you about the same sales deal 5 times in one day. This is not an exaggeration and will happen on a daily bases. He will also question reps on emails just sent that they monitored.) - No room for growth. All managers report to the owner - Average life of a salesperson is less than a year. Most are fired or quit. - The CEO brings his kids in and it becomes his daycare everyday during the summer. - Office is dark, dusty, and smells like a dungeon - Lights are hardly ever turned on in the sales room. - The CEO will call the customers directly and call himself Simon. This is to trick the customers into thinking he is just a normal sales rep. - The CEO will be involved in almost all your deals and will water down the pricing to make the customer commit. This would be fine, but the quota is based off of revenue, making your job much, much harder. - Quota is pulled from what they did the following year in the same month. So if a rep did really well the year before by closing a really large company, you are expected to do the same that same month. It makes no sense. -The sales engineers are overworked and are paid far less than the salespeople - The profit margin is so small that most people are scared that the company might not be around in 3 years if it is not sold. - Hardly any training for new hires and 0 quota ramp time. - Customer product training is very expensive for the customer and can be a massive turn off and a very hard sell. - A little over 25% of the sales are international and the sales hours range from 4:30am to 10pm (depending on what countries or US territory they give you) - The market for tech writing software is stagnant. - This company is not the next big thing. The software is met with great competition and all you will be doing is replacing their old software. When Microsoft decides to incorporate the same software in word, Madcap will no longer exist. - You get the sense that this company only exist to get back at Adobe from buying their last company out and laying everyone off years back. - Again... I was shocked at how little revenue the company pulls in quarterly. If you are looking for a company to grow with, this isn't it.

Where do I start? First of all, the positive reviews that were written on Glassdoor are from management. Management is on your case if you don't respond to an email from the sales folder within minutes. Your monthly quota will probably be around 80-90k but if you receive an email for a $299 training then you better stop what you're doing and make sure you call the customer to avoid getting threatened by management and putting you on plan. Poor sales model with no training. Management offers NO leadership and management just walks around the office thinking the company is doing great because we are located in La Jolla. Management needs to try harder to stay ahead of the curve with the products.