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      MBNA

      Part of Lloyds Banking Group

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      MBNA Reviews

      3.2

      32% would recommend to a friend

      (94 total reviews)

      10% positive business outlook

      Ratings by category

      3.3

      Diversity and inclusion

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.8

      Culture and values

      2.8

      Senior management

      2.7

      Work/Life balance

      MBNA has an employee rating of 3.2 out of 5 stars, based on 94 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MBNA employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      94 reviews
      1.0
      Oct 31, 2022

      Treats you like a robot.

      Inbound call center agent
      Recommend
      CEO approval
      Business outlook

      Pros

      None. Save yourself and work anywhere else.

      Cons

      poor management, poor training, terrible hours, shift bidding, unrealistic goals, micromanaging, high stress, high pressure, no support, no empathy, mental health damage

      3.0
      Mar 19, 2022

      Company is so far in the past in terms of services they can provide customers

      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      - mostly friendly and hardworking managers willing to help you all the time - strong training and assistance in practicum - work from home opportunity - great job for older employees that like a simple day of interacting with customers

      Cons

      - you get stuck with terrible hours that cannot be changed until its time to "bid" on new hours which is 40% based on seniority and 60% based on performance/sales - stats and scoreboards are so hard to compete in and many many chats about "why can't you sell Balance transfers to 10 cx's a day" which is Ludacris if you consider you only get 30 calls a day and most of them are cx who need help getting into their Online banking service or just need a balance - all of our Online banking services are not user friendly and our credit dept is impossible to reach which means customers have to wait up to 1 month to hear

      Viewing 1 - 3 of 94 Reviews
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      ReviewsMBNA reviews

      Glassdoor has 123 MBNA reviews submitted anonymously by MBNA employees. Read employee reviews and ratings on Glassdoor to decide if MBNA is right for you.