Does Kids Help Phone pay their employees well?

According to anonymously submitted Glassdoor reviews, Kids Help Phone employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Kids Help Phone. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Kids Help Phone?

64% of Kids Help Phone employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Kids Help Phone 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Kids Help Phone?

Counsellor (19) , Counselor (9) , Manager (5) , Bilingual Texting Supervisor (4) , Coordinator (3) , Remote Counselor (3) , Volunteer Crisis Responder (3) , Crisis Responder (2) , Administrative Assistant (2) , Bilingual Supervisor (2) , Director (2) , Fundraising Coordinator (2) , Mental Health Counselor (2) , Senior Manager (2) , Texting Supervisor (2)

What are the pros of working at Kids Help Phone according to real employee reviews?

"Great team and you learn a lot in this role" ((in 7 reviews)); "My colleagues are amazing and many are supportive." ((in 6 reviews)); "Great people to work with" ((in 4 reviews)); "Decent benefits: sick leave is extensive" ((in 4 reviews)); "Great work environment & people Focused on mental health and well being of staff Focused on DEI" ((in 3 reviews))

What are the cons of working at Kids Help Phone according to real employee reviews?

"Downright abusive management all the way from the top down, constantly gaslighting and back" ((in 10 reviews)); "Overnight shifts are often understaffed and without a manager present." ((in 4 reviews)); "Management is lacking in transparency and communication" ((in 3 reviews)); "Sometimes there is limited opportunity for growth, depending on the position." ((in 3 reviews))

What are employees saying about Kids Help Phone redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Kids Help Phone redundancy and their outlook for job security at Kids Help Phone in 2026.

What are the top reviewed Kids Help Phone locations?

Toronto , Calgary , Vancouver , Kitchener , Montreal

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Kids Help Phone

Kids Help Phone Reviews

3.6

64% would recommend to a friend

(100 total reviews)

53% positive business outlook

Ratings by category

3.8

Diversity and inclusion

3.6

Culture and values

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

2.8

Compensation and benefits

Kids Help Phone has an employee rating of 3.6 out of 5 stars, based on 100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kids Help Phone employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

100 reviews

5.0

Jun 10, 2026

Supportive team and remote work, but limited growth options

Remote counselor

Recommend

CEO approval

Business outlook

Pros

Amazing team, super supportive managers, kind people, remote work from home, great counselling experience

Cons

Often only evening shifts available, hard to grow with the organization

5.0

Jun 8, 2026

Great team with no noticeable downsides

Research coordinator

Recommend

CEO approval

Business outlook

Pros

Great supportive team with amazing people

Cons

None that I can so far

2.0

May 2, 2026

Mission-driven organization with supportive colleagues, but significant leadership and structural challenges

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

* The mission is meaningful and impactful, and the work itself can be deeply rewarding. * Colleagues at the frontline and middle-management levels are generally supportive, collaborative, and deeply committed to the youth being served. * There are strong opportunities for skill development, exposure to complex clinical and systems-level work, and professional growth. * The organization attracts talented, passionate people who care deeply about mental health and social impact.

Cons

* There is a growing disconnect between the organization’s stated values and its leadership practices. While collaboration and care are often emphasized in messaging, these values are not consistently reflected in decision-making or day-to-day operations. * Leadership culture has become increasingly corporate, hierarchical, and risk-averse, with limited transparency and accountability. * Change is constant and often implemented with urgency but without adequate planning, consultation, or resourcing, placing significant strain on frontline staff and managers responsible for implementation. * Workload expectations have increased over time without corresponding role clarity, compensation adjustments, or structural support. * Compensation and benefits lack transparency, particularly in comparison to executive compensation, which can feel demoralizing for staff asked to do more with fewer resources. * Work-life balance can be challenging, especially for frontline roles, contributing to burnout and attrition.

Viewing 1 - 3 of 100 Reviews

Jobs at Kids Help Phone

Receptionist & Administrative Coordinator

Senior Executive Assistant and Board Liaison

Manager, Annual Giving & Digital Fundraising

Indigenous Engagement Coordinator

Indigenous Engagement Coordinator